Isacc Anthony Higgins
Colorado Springs,CO
Summary
Experienced supervisor with a strong background in customer service, customer contract management, schedule organization, and team leadership. Demonstrated ability to ensure maximum productivity in all weather conditions. Obtained GED in early 2018 while simultaneously working towards top salesman awards. Committed to working long hours and flexible schedules to uphold company standards. Hardworking, goal-oriented leader who would be a valuable addition to the team.
Overview
9
9
years of professional experience
Work History
City Carrier
USPS
11.2022 - Current
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Collaborated with fellow carriers to ensure consistent service quality across the city.
- Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
- Coordinated with supervisors to address operational challenges, streamlining processes for improved performance.
Billing Supervisor
Spectrum
01.2021 - 10.2022
- Processed over 100 incoming calls per day professionally resolving complaints in a friendly and efficient manner, while receiving a 5-star customer satisfaction rating through voice and email communications
- Created and managed employee schedules as well as maintaining top quality work with high productivity
Fulfillment Supervisor
Amazon
01.2020 - 12.2020
- Transported, organized, and labeled over 5,000 items of inventory daily accommodating constantly changing shipment schedules and delivery times
- Became very experienced with computer analytics and operating systems, while overseeing many employees
Lead Supervisor
Kirby
01.2018 - 12.2019
- Anticipated customer’s needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Also organized routes for all employees under my supervision with efficiency
Remodeler
Remodel Green
06.2016 - 06.2017
- Was a jack of all trades being well versed in luxury cabinetry, flooring, plumbing, and electrical lighting
- Furthermore, repaired roofs, remodeled bathrooms and kitchens and additionally prepared trim, walls and ceilings for painting cleaning, smoothing and priming
Skills
- Professional relationships
- Excellent multitasking
- Customer service experience
- Effective communication
- Documentation and reporting
- Strategic planning
Awards
- Top 1% of all Associates Award, Amazon, 05/20
- Top Salesman Recognition, Kirby
- Top Billing Representative, Spectrum, 01/19 - 12/19
- Top Salesman Recognition, Spectrum, 09/22, 10/22
Timeline
City Carrier
USPS
11.2022 - Current
Billing Supervisor
Spectrum
01.2021 - 10.2022
Fulfillment Supervisor
Amazon
01.2020 - 12.2020
Lead Supervisor
Kirby
01.2018 - 12.2019
Remodeler
Remodel Green
06.2016 - 06.2017
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