Summary
Work History
Education
Skills
Timeline
Generic

Isabella Wade

Colorado Springs

Summary

A capable individual who is passionate about serving customers well while exceeding customer expectations and maintaining poise and a sense of humor in demanding environments.

Work History

Bartender

IVP Beach House
04 2024 - Current
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Bartender/Server/Lead Expo

The Broadmoor Hotel
07 2023 - 04 2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.

Catering Server

Salt Of The Earth Catering
05 2018 - 03 2023
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained a flexible work schedule to meet event needs.
  • Maintained order efficiency and accuracy through clear communication, earning numerous recommendations from satisfied customers.
  • Catered events for over 200 customers

Sales Consultant

Mike Maroone Honda
06 2022 - 10 2022
  • Answered telephone and email inquiries from potential customers.
  • Closed sales by overcoming objections, asking for sales, and negotiating prices.
  • Promoted and up-sold products and services to meet the needs of customers.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Hospital Security Supervisor

Allied Universal Security Services
02 2021 - 06 2022
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency.
  • Resolved challenges and conflicts with both patients and employees using verbal de-escalation tactics.
  • Secured and returned valuable items and large sums of money with no discrepancies.
  • Trained and developed new hires in company processes, policy and procedure knowledge, and customer service to enhance and improve effectiveness.
  • Maintained energy and enthusiasm in a fast-paced environment.
  • Displayed strong communication and quick thinking in high-stress environments with ample results.


Food Runner

Broadmoor Hotel
09 2019 - 01 2021
  • Maintained speed of service while minimizing errors and complaints.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Organized and replenished supplies to optimize team performance.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

GOAL Academy
05.2020

Skills

  • Positive Attitude
  • Attentive and Observant
  • Detail-Oriented
  • Honest and Ethical
  • Reliable and Responsible
  • Relationship Building
  • Decision Making
  • Attending Multiple Customers
  • Anticipating Guest Needs
  • Handling Difficult Customers

Timeline

Bartender

IVP Beach House
04 2024 - Current

Bartender/Server/Lead Expo

The Broadmoor Hotel
07 2023 - 04 2024

Catering Server

Salt Of The Earth Catering
05 2018 - 03 2023

Sales Consultant

Mike Maroone Honda
06 2022 - 10 2022

Hospital Security Supervisor

Allied Universal Security Services
02 2021 - 06 2022

Food Runner

Broadmoor Hotel
09 2019 - 01 2021

High School Diploma -

GOAL Academy

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Isabella Wade