Isabella Perez Orozco
Industrial Engineer
Cali
Summary
Professional with excellent organizational skills. I am characterized for being a hard worker, and for offering a good customer service, including the solution of possible incidences. I am looking for a new job opportunity to develop my career.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
International Reservation Sales Agent I
Sabre Hospitality Solutions
05.2024 - Current
- Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
- Maintained high-quality service standards by swiftly resolving guest issues and addressing special requests.
- Increased revenue with upselling techniques and promoting additional services or packages to guests during the reservation process.
SAP Consultant - Production Planning
Zemsania
8 2022 - 10.2023
- Training project as SAP consultant in the production planning module for a company in the United States (UST).
Customer Service Representative
Amazon
10.2021 - 07.2022
- Customer service through multiple communication channels in English and Spanish (calls and chats)
- Reception of complaints, comments and suggestions from customers to share them with managers and improve service.
Inventory Analyst
Romarco
03.2020 - 11.2020
- Analyzing demand and sales forecasts to adjust inventory levels of imported materials
- Performing inventory audits to verify accuracy of records and data.
Education
Industrial Engineer -
Universidad Del Valle
Santiago De Cali, VAC 02.2014 - 08.2019
High School degree - undefined
The British School
06.2013 - undefined
SAP S/4HANA Production Planning and Manufacturing - Certified Application Associate - undefined
Skills
English
Spanish
Problem solving
Active listening
Teamwork
Travel industry knowledge
Customer Service
Timeline
International Reservation Sales Agent I
Sabre Hospitality Solutions
05.2024 - Current
Customer Service Representative
Amazon
10.2021 - 07.2022
Inventory Analyst
Romarco
03.2020 - 11.2020
Industrial Engineer -
Universidad Del Valle
02.2014 - 08.2019
High School degree - undefined
The British School
06.2013 - undefined
SAP Consultant - Production Planning
Zemsania
8 2022 - 10.2023
SAP S/4HANA Production Planning and Manufacturing - Certified Application Associate - undefined
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