Summary
Overview
Work History
Education
Skills
References
Certification
Languages
References
Timeline
Generic

ISABELLA GOERKE

Fort Collins

Summary

Dynamic professional with extensive experience in customer service and team leadership. Proven track record in inventory management and sales strategies, consistently exceeding customer satisfaction through effective communication and problem-solving. Adept at thriving in fast-paced environments while fostering strong relationships with clients and colleagues alike.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

The Bar District
Fort Collins
04.2024 - Current
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Developed good working relationships with fellow employees through effective communication.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed high-volume crowds efficiently.

Bartender and Server

The Cabin on Main Street Park City
Park City
11.2022 - 01.2024
  • Provided server and bartender services at high-profile events catering to large enterprises and sponsors.
  • Effectively multitasked within fast-paced environment.
  • Handling large crowds of celebrities, bands, and DJs performing at The Cabin
  • Managing customer service and having many interactions and connections with wide ranges of people from around the world
  • Multitasking drink orders as well as serving tables with large groups of people
  • Managing others and organizing responsibilities as well as scheduling and sales management

Receptionist Administrator

Silver Creek Animal Clinic
Park City
10.2022 - 01.2023
  • Specialized in providing excellent animal care and customer management.
  • Had responsibilities for managing customer care as well as tending to assistance in helping with veterinary care
  • Managing multiple doctors schedules while balancing numerous owner's schedules as well as emergency visits.

Manager/Salesman

Volker's Bakery
Kamas
06.2021 - 09.2022
  • Managed and directed production while organizing company operations.
  • Directed customer service operations and lead team management.
  • Given responsibilities of people's schedules as well as managing and overseeing employees at events
  • Daily interactions with customers to build the brand as well as making many connections for the betterment and expansion of the company
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.

Animal Care Coordinator

Fetch Dog Daycare
Kamas
06.2021 - 08.2021
  • Oversaw comprehensive animal welfare and managed specific canine needs.
  • Had responsibility of picking up and dropping off dogs to their homes and interacting with the owners on their progress as well as their daily well being
  • Helped train new employees to show all the responsibilities needed to be done daily
  • Had to care for 20-50 dogs at a time, keeping track of their health, behaviors, and well being
  • Collaborated with other staff members to develop animal enrichment activities.

Manager/Owner

Furchild
O'Fallon
12.2018 - 01.2021
  • Company Overview: Pet boutique specializing in animal care and products. Website: shopfurchild.com
  • Helped develop new business from start
  • Promoted and sold products directly to customers, lots of face-to-face time with customers in order to sell products
  • Oversaw product procurement and strategized innovative items for inventory.
  • Trained new employees for the store by teaching them about products and how the store would run
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Developed relationships with external stakeholders such as suppliers and partners.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.

Manager

Spencer's Kennel
O'Fallon
11.2018 - 05.2020
  • In charge of overall animal care and kept track of things needed to be completed
  • Helped train new volunteers to show responsibilities needed in shelter
  • Had responsibility of animals in own foster care and finding their homes.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Helped visitors to select and adopt appropriate animals based upon needs and requirements.
  • Worked with local veterinarians to arrange medical treatment for sick or injured animals.

Education

Bachelor of Science - Business Administration And Management

Colorado State University
Fort Collins, CO
05.2025

High School Diploma -

O'Fallon Township High School
O’Fallon, IL
10-2018

Skills

  • Customer service
  • Inventory management
  • Sales strategies
  • Data analysis
  • Event planning
  • Team leadership
  • Problem solving
  • Effective communication

References

Julie Hughes, Owner - Furchild, julie@shopfurchild.com, (618) 972-2434, 05/18/21, Bella Goerke was an employee at my pet boutique for two years, and I would like to recommend her to you. Bella began working with me shortly after I opened my shop in 2018. Her ability to adapt to changes while retaining critical information allowed me to focus on growing my business instead of having to micro-manage. She is a self-starter and she learns new tasks quickly - including proper techniques for grooming animals, inventory management, and mentoring new employees. In my opinion, one of her most valuable traits is her meticulousness. Bella doesn't miss a thing! Bella has exceptional intuition. She is able to adapt to any animal's needs, whether they are shy, rowdy, aggressive, or just learning a new environment. She has successfully worked with thousands of different dogs in my shop alone, and her love for animals is unparalleled. She is one of the very few people I trust with my own animals (two very lively -and very naughty- Giant Schnauzers), and she has the confidence and intelligence to handle just about any dog. To be honest, I have compared all of my other employees to Bella. They are all aware that she has set the standard for the work ethic, knowledge, empathy, and reliability that I expect from each of them. Bella is coachable, dependable, supportive, forward-thinking, and kind. She is also a workaholic, and she could keep up with whatever chaos I threw her way (and trust me, I definitely threw quite a bit of it her way). Bella is an outstanding person, and she will excel at anything she does. I am forever grateful for the impact she made on my business, and I'm excited that you have the opportunity to bring such an exceptional person onto your team. You won't regret hiring her…it'll be one of the best decisions you make

Certification

  • Leadership Certification-Colorado State University
  • Food and Drink Training and Certification-Tips and Sips

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Bartender

The Bar District
04.2024 - Current

Bartender and Server

The Cabin on Main Street Park City
11.2022 - 01.2024

Receptionist Administrator

Silver Creek Animal Clinic
10.2022 - 01.2023

Manager/Salesman

Volker's Bakery
06.2021 - 09.2022

Animal Care Coordinator

Fetch Dog Daycare
06.2021 - 08.2021

Manager/Owner

Furchild
12.2018 - 01.2021

Manager

Spencer's Kennel
11.2018 - 05.2020

Bachelor of Science - Business Administration And Management

Colorado State University

High School Diploma -

O'Fallon Township High School
ISABELLA GOERKE