Isabella Apodaca
Lakewood
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
2019
2019
years of post-secondary education
Work History
Assistant Manager
Brooks Brothers
Lakewood
09.2022 - Current
- Collaborated with management to create engaging in-store promotions and displays.
- Maintained visual merchandising standards to align with brand guidelines.
- Assisted in managing inventory levels to minimize stock discrepancies.
- Promoted a customer-centric culture through effective engagement strategies.
- Encouraged team collaboration to achieve sales targets and improve service quality.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Established processes for monitoring customer satisfaction levels.
- Evaluated sales metrics to identify areas for operational improvement.
Assistant Manager
Aeropostale
Lakewood
11.2016 - 09.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created reports on sales trends, inventory levels, and financial data.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Evaluated sales metrics to identify areas for operational improvement.
- Encouraged team collaboration to achieve sales targets and improve service quality.
Education
Lakewood High School
Lakewood, COSkills
- Visual merchandising
- Customer relationship management
- Inventory management
- Operational strategy
- Team collaboration
- Conflict resolution
- Customer service
- Effective communication
- Problem solving
- Time management
- Goal setting
- Strategic thinking
- Adaptability and flexibility
- Marketing
- Multitasking and organization
- Project management
Timeline
Assistant Manager
Brooks Brothers
09.2022 - Current
Assistant Manager
Aeropostale
11.2016 - 09.2022
Lakewood High School