Isabel G. Palacios
Talent Adquisition Especialist
Miraflores, Lima
Summary
Bilingual Talent Acquisition Analyst with experience in optimizing recruitment processes and talent management strategies. Skilled in attracting, retaining, and developing top talent through effective communication, engagement strategies, and high emotional intelligence. Proficient in HR systems, payroll management, benefits administration, and training programs. Adept at collaborating with multicultural teams in remote settings, ensuring seamless HR operations and stakeholder satisfaction.
Overview
9
9
years of professional experience
6
6
Certifications
Work History
Bilingual Recruitment Analyst
Teleperformance
10.2022 - Current
- Partner with hiring managers to update job descriptions and requirements based on client needs.
- Develop and implement recruitment strategies to attract top talent while maintaining high selection standards.
- Conduct individual and group interviews to assess customer service skills and English proficiency.
- Provide recruitment status updates and data analysis to coordinators and clients.
- Serve as a key contact for candidates, fostering engagement and promoting the employer brand as a "Great Place to Work."
Talent Management Assistant
Gexeg Consultores
01.2020 - 10.2022
- Guided employees on company policies, benefits, and job functions to ensure smooth onboarding.
- Managed end-to-end hiring processes, including recruitment, selection, induction, and administrative procedures (T-Registro, VIDA LEY insurance, Essalud, EPS, SCTR, contracts, and payroll registration).
- Developed and implemented engagement initiatives to enhance employee retention.
- Ensured compliance with labor regulations and company policies.
- Analyzed workforce costs and provided data-driven insights for payroll and compensation decisions.
- Maintained and updated HR databases with employee records, benefits changes, and payroll details.
- Designed and optimized HR procedures, collaborating with other departments for seamless operations.
HR Consulting Intern
Ayni Consultora (Internship at UPC)
08.2019 - 12.2019
- Conducted a full organizational diagnosis for the UPC library department, including executive interviews, focus groups, workshops, and reporting.
- Customized project management tools to meet client and team needs.
- Prepared high-quality reports and presentations for internal and client-facing purposes.
Translator & Interpreter
Interpretia
01.2016 - 05.2016
- Facilitated communication between speakers of different languages and cultures.
- Provided live interpretation services for various industries, including medical, financial, educational, roadside assistance, and emergency services.
Education
Bachelor of Science - Psychology
Universidad Peruana De Ciencias Aplicadas
Lima 05.2001 -
Skills
- Candidate Sourcing Proficiency
- HR Systems & Payroll Administration
- Employee Engagement & Retention Strategies
- Compliance & Labor Law Knowledge
- Data Analysis & HR Reporting
- Multicultural & Remote Team Collaboration
- Communication & Negotiation Skills
- Bilingual in Spanish and English
Certification
Introduction & Fundamentals of AI Applied to Teleperformance (Teleperformance)
Timeline
Bilingual Recruitment Analyst
Teleperformance
10.2022 - Current
Talent Management Assistant
Gexeg Consultores
01.2020 - 10.2022
HR Consulting Intern
Ayni Consultora (Internship at UPC)
08.2019 - 12.2019
Translator & Interpreter
Interpretia
01.2016 - 05.2016
Bachelor of Science - Psychology
Universidad Peruana De Ciencias Aplicadas
05.2001 -
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