Year of professional experience
Isabel Cristina Cardona
Dispatcher
Medellin, Antioquia
Summary
Reliable Dispatcher with one year of experience working with reefer trucks at US Freight industry. Extensive expertise in tracking and delivery confirmation. Dedicated team player with excellent communication skills.
Overview
1
1
Work History
Dispatcher
ISA Transportation LLC
01.2023 - Current
- Used DAT platform to find loads, post truck as well as calling brokers offering truck each week.
- Called brokers to negotiating rates, agreed on terms, and doing fast set up, as well as emailing them POD files timely.
- Handled incoming calls and emails from brokers or drivers regarding load inquiries. Responding professional and accurately to any situation.
- Create and upload PDF documents to Factory, assuring successful and quick payments, and customer satisfaction.
Bilingual Quality Analyst
BPO Global Services
05.2022 - 01.2023
- Administered more than 40 internal quality audits and assessed results to inform corrective action measures.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
Customer Retention Agent
BPO Global Services
03.2022 - 05.2022
- Manage over 30 customer calls per day.
- Investigated and resolved customer inquiries and complaints quickly, and implement strategies to retain them.
Waitress
Valhalla Viking Bar
04.2017 - 10.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed multitasking with 4 to 5 tables during regular shift.
Delivery Manager
Trapanne - Sandwich store
04.2016 - 10.2016
- Coordinate efficient routes for 3 to 6 different delivery places per route to prevent customer complaints.
Education
20 Hours Course. - Truck Dispatcher
Interfleet University
Remote07.2023
B2 - English Education
Centro Colombo Americano
Medellin, Colombia06.2022
No Degree - Medicine
Universidad De Buenos Aires
Buenos Aires, Argentina07.2021
High School Diploma -
E.I. Lucrecio Jaramillo Vélez
Medellin, Colombia12.2015
Skills
- Critical Thinking
- Problem Solving
- DAT knowledge
- Telephone Etiquette
- Microsoft Office
- Negotiation Abilities
- Driver Support
- Written and Oral Communications
Hobbies
- My hobbies includes daily writing, Disney's movies, hiking and doing volunteer work.
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Dispatcher
ISA Transportation LLC
01.2023 - Current
Bilingual Quality Analyst
BPO Global Services
05.2022 - 01.2023
Customer Retention Agent
BPO Global Services
03.2022 - 05.2022
Waitress
Valhalla Viking Bar
04.2017 - 10.2017
Delivery Manager
Trapanne - Sandwich store
04.2016 - 10.2016
20 Hours Course. - Truck Dispatcher
Interfleet University
B2 - English Education
Centro Colombo Americano
No Degree - Medicine
Universidad De Buenos Aires
High School Diploma -
E.I. Lucrecio Jaramillo Vélez
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