Isabel Cristina Cardona Sierra
Medellín
Summary
Professional office support specialist prepared to streamline administrative tasks and support team efficiency. Deep experience in handling data management, coordinating schedules, and maintaining records. Known for collaborative spirit and reliability in meeting changing needs with precision and adaptability.
Overview
8
8
years of professional experience
Work History
Back Office Assistant
Hubtek
03.2024 - 08.2025
- Assisted with data entry and document management using company-specific software systems.
- Managed Aduana's data entry processes at Capital Logistics.
Dispatcher
ISA Transportation LLC
01.2023 - 02.2024
- Used DAT platform to find loads, post truck as well as calling brokers offering truck each week.
- Called brokers to negotiating rates, agreed on terms, and doing fast set up, as well as emailing them POD files timely.
- Handled incoming calls and emails from brokers or drivers regarding load inquiries. Responding professional and accurately to any situation.
- Create and upload PDF documents to Factory, assuring successful and quick payments, and customer satisfaction.
- Remote
Bilingual Quality Analyst
BPO Global Services
05.2022 - 01.2023
- Administered more than 40 internal quality audits and assessed results to inform corrective action measures.
- Skilled at working independently and collaboratively in team environment.
- Medellin, Colombia
Customer Retention Agent
BPO Global Services
03.2022 - 05.2022
- Manage over 30 customer calls per day.
- Investigated and resolved customer inquiries and complaints quickly, and implement strategies to retain them.
- Medellin, Colombia
Waitress
Valhalla Viking Bar
04.2017 - 10.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed multitasking with 4 to 5 tables during regular shift.
Education
20 Hours Course - Truck Dispatcher
Interfleet University
07.2023
B2 - English Education
Centro Colombo Americano
Medellin, Antioquia06.2022
No Degree - Medicine
Universidad De Buenos Aires
07.2021
High School Diploma -
E.I. Lucrecio Jaramillo Vélez
Medellin, Antioquia12.2015
Skills
- Critical Thinking
- Problem Solving
- DAT knowledge
- Telephone Etiquette
- Microsoft Office
- Negotiation Abilities
- Driver Support
- Written and Oral Communications
- Data entry expertise
Hobbies and Interests
- Daily writing
- Working out
- Swimming
- Yoga practice
Timeline
Back Office Assistant
Hubtek
03.2024 - 08.2025
Dispatcher
ISA Transportation LLC
01.2023 - 02.2024
Bilingual Quality Analyst
BPO Global Services
05.2022 - 01.2023
Customer Retention Agent
BPO Global Services
03.2022 - 05.2022
Waitress
Valhalla Viking Bar
04.2017 - 10.2017
B2 - English Education
Centro Colombo Americano
No Degree - Medicine
Universidad De Buenos Aires
High School Diploma -
E.I. Lucrecio Jaramillo Vélez
20 Hours Course - Truck Dispatcher
Interfleet University