Isabela Reyes
Denver
Summary
Customer-focused healthcare professional with over four years of experience partnering with healthcare organizations to support technology implementations, change, and learning initiatives. Passionate about improving healthcare experiences by building trusted relationships, simplifying complex processes, and helping organizations successfully adopt new technologies. Skilled in client relationship management, stakeholder engagement, cross-functional collaboration, and project coordination, with a proven ability to communicate effectively across diverse audiences and deliver high-quality solutions in fast-paced consulting environments.
Overview
2027
2027
years of professional experience
Work History
Organizational Change Management Specialist
Clariti Solutions
Remote, U.S.
06.2026 - Current
- Support organizational change management efforts for a large-scale Epic implementation across multiple healthcare locations.
- Partner with operational leaders, clinical stakeholders, and project teams to improve organizational readiness and user adoption.
- Coordinate across cross-functional teams to identify challenges, remove barriers, and support project success.
- Assisted in developing operational strategies to enhance project efficiency and effectiveness.
- Conducted research to support strategic decision-making and identify best practices in management processes.
Instructional Writer
Breakaway Adoption Solutions
Remote, U.S.
06.2022 - 06.2026
- Partner with healthcare organizations implementing enterprise technologies to create learning solutions that improve user adoption.
- Collaborate with project managers, instructional designers, developers, and client stakeholders to deliver high-quality learning experiences aligned with organizational goals.
- Manage multiple client projects simultaneously while consistently meeting deadlines in a consulting environment.
- Translate complex technical concepts into clear, engaging, and user-focused learning materials for diverse audiences.
- Build strong client relationships through proactive communication, collaboration, and a consultative approach.
- Contribute to successful technology implementations by creating resources that improve customer experience and end-user confidence.
Caregiver
A Little R & R Home Care
Fort Collins, CO
- Delivered compassionate, individualized care to elderly clients in their homes while fostering trusting relationships with clients and families.
- Assisted with daily care needs while maintaining professionalism, empathy, and attention to each client's unique circumstances.
Assistant Teacher
Early Childhood Education Center
Fort Collins, CO
- Developed and facilitated engaging educational experiences that supported children's developmental growth.
- Fostered an inclusive classroom environment and collaborated with families to support positive learning outcomes.
Education
Bachelor of Science - Human Development And Family Studies
Colorado State University
Fort Collins, CO12-2021
Skills
- Customer Relationship Management
- Customer Adoption
- Cross-functional Collaboration
- Project Coordination
- Process Improvement
- Healthcare Technology
- Training Strategy
- Communication
- Problem Solving
- Microsoft 365
Timeline
Organizational Change Management Specialist
Clariti Solutions
06.2026 - Current
Instructional Writer
Breakaway Adoption Solutions
06.2022 - 06.2026
Caregiver
A Little R & R Home Care
Assistant Teacher
Early Childhood Education Center
Bachelor of Science - Human Development And Family Studies
Colorado State University