Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabel Vigil

Denver

Summary

Resourceful Meat Department Team Leader known for high productivity and efficient task completion. Possess specialized skills in inventory management, quality control, and team leadership. Excel in communication, problem-solving, and time management to lead teams effectively and meet department goals. Committed to maintaining safety standards and providing exceptional customer service.

Overview

26
26
years of professional experience
2002
2002
years of post-secondary education

Work History

Meat Department Team Leader

Sam’s Club Inc
Denver
03.2024 - Current
  • Supervised daily operations of meat department team members.
  • Ensured compliance with food safety and sanitation standards.
  • Trained new employees on proper meat handling techniques.
  • Led weekly meetings with team members to discuss progress on goals and provide guidance when needed.
  • Ensured that department standards were met regarding product freshness, quality, presentation, pricing accuracy, and safety regulations.
  • Managed daily operations of the Meat Department, including ordering, stocking, and merchandising.
  • Supervised team members in providing excellent customer service and resolving customer complaints.
  • Inspected incoming shipments from vendors prior to acceptance into inventory.
  • Developed weekly schedules for staff to ensure adequate coverage during peak hours.
  • Assisted customers with selecting products based on their individual needs or preferences.
  • Created promotional displays to attract customers and increase sales volume.
  • Priced items correctly and created all related signs and tags to notify customers of sales and special promotions.
  • Placed special orders or called other stores to find desired items.

Pharmacy Technician

Walgreens Inc
08.2022 - 03.2024
  • Managed medication inventory to ensure availability and compliance with regulations.
  • Processed prescription orders accurately and efficiently for patient needs.
  • Assisted pharmacists in preparing and dispensing medications for customers.
  • Provided excellent customer service by addressing inquiries and concerns promptly.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Managed filing of prescriptions, both electronically and manually.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Restocked shelves with new supplies of medications as needed.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Assisted in training new employees on pharmacy procedures.
  • Organized work areas so that everything was easily accessible when needed.

Customer Service Manager

United States Postal Service, USPS
Denver
07.2006 - 08.2022
  • Managed customer inquiries and resolved issues efficiently.
  • Trained and developed staff to enhance service quality.
  • Oversaw daily operations and ensured compliance with policies.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Customer Service/CSM

Walmart Inc.
Denver
05.2004 - 06.2006
  • Managed daily customer service operations to ensure high-quality support.
  • Trained and supervised customer service representatives on best practices.
  • Developed and implemented customer service policies and procedures.
  • Resolved customer complaints by identifying issues and providing solutions.
  • Coordinated team schedules to ensure adequate coverage during peak times.
  • Facilitated regular team meetings to discuss performance and share updates.
  • Collaborated with other departments to enhance overall customer experience.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Evaluated employee job performance and motivated staff to improve productivity.

Receptionist/Data Entry Clerk

State Farm Insurance Inc
Lakewood
10.1999 - 02.2003
  • Greeted clients and visitors upon arrival at the insurance office.
  • Managed incoming calls and directed them to appropriate staff members.
  • Scheduled appointments for clients with insurance agents efficiently.
  • Processed incoming mail and distributed to relevant departments promptly.
  • Maintained organized filing system for client records and documents.
  • Assisted clients with basic inquiries regarding insurance policies and services.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Coordinated office supplies inventory and arranged timely replenishments.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.

Education

G.E.D.
Denver, CO

Skills

  • Meat handling
  • Food safety compliance
  • Inventory management
  • Quality assurance
  • Staff training
  • Conflict resolution
  • Problem solving
  • Effective communication
  • Performance evaluations
  • Workplace safety
  • Employee scheduling
  • Sanitation protocols
  • Food safety regulations
  • Meat cutting expertise
  • Sanitation standards
  • Temperature monitoring
  • Pricing control
  • Inventory ordering
  • Cross-department collaboration
  • Ordering supplies
  • Problem-solving abilities
  • Creative thinking
  • Team supervision
  • Teamwork
  • Customer service
  • Goal setting
  • Display design
  • Sales and promotions

Timeline

Meat Department Team Leader

Sam’s Club Inc
03.2024 - Current

Pharmacy Technician

Walgreens Inc
08.2022 - 03.2024

Customer Service Manager

United States Postal Service, USPS
07.2006 - 08.2022

Customer Service/CSM

Walmart Inc.
05.2004 - 06.2006

Receptionist/Data Entry Clerk

State Farm Insurance Inc
10.1999 - 02.2003

G.E.D.

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Isabel Vigil