Isabel Vigil
Peyton
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Memorial Hospital North
07.2022 - 09.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- demonstrated high level customer service while managing patient access services in a busy healthcare environment.
- Enhanced overall patient experience with empathetic communication and provided support during registration through explanations of insurance benefits and coverage.
- investigated and directed inquires and complaints to appropriate medical staff members to ensure satisfactory resolution.
- created new patient charts to include personal and insurance information.
- obtained signatures and educated patients of their rights and available treatment of care.
- identified self pay patients and refer to financial assistance programs and resolved patient billing issues and collected payments
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- established strong working relationships with physicians, nurses, and other medical staff.
Patient Access Representative
Grandview Medical Center
12.2021 - 07.2022
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Improved operational efficiency, organizing patient documentation and streamlining access to information.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
Medical Assistant Internship
Interventional Pain Management
01.2019 - 02.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- recorded patients' medical history, vitals statistics, or information such as test results in medical records.
- interviewed patients to obtain medical information and measure their vitals signs, weight, and height.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- assisted with checking in patients with demographics, insurance and signatures for documents at front desk.
- triage phone calls and navigated urgency.
Education
RMA Certification - Medical Assistant
Pima Medical Institute
Colorado Springs, CO02-2019
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Registration and admissions
- Medical terminology
- Strong empathy
- Problem-solving
- EMR epic
- Money handling/ fee collection
- adaptability and flexibility
- Health insurance knowledge
- Conflict resolution
- Patient education
- Information collection
- Multitasking and organization
- Appointment scheduling
- Patient check-in
- computer skill: proficient
- active listening
- Communicating to patients and families
- 50 WPM typing speed
Timeline
Patient Access Representative
Memorial Hospital North
07.2022 - 09.2024
Patient Access Representative
Grandview Medical Center
12.2021 - 07.2022
Medical Assistant Internship
Interventional Pain Management
01.2019 - 02.2019
RMA Certification - Medical Assistant
Pima Medical Institute
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