Isabel Torres
Henderson
Summary
I am a hardworking and fast-learning bilingual individual who is eager to acquire new knowledge. I am passionate about learning and always enthusiastic about taking on challenges. I am sociable and can work efficiently both independently and as part of a team. I am seeking a position where I can develop my skills and contribute my best to an employer.
Overview
7
7
years of professional experience
Work History
Front Office Coordinator
Salud Family Health Center
10.2022 - Current
- My key role for this position is to train and develop new employees as well as experienced staff
- Attend meetings and assist in development of training.
- Order supplies and equipment when needed for operation.
- Redirecting employees when not following duties within their job description
- Cash handling skills to include opening and closing safe, balancing drawers
- Handled patient complaints professionally, resulting in satisfactory outcomes and positive feedback
- Arrange breaks and lunch times for front desk staff
- Oversaw daily front desk activities, ensuring adherence to organizational policies and procedures.
- Implemented electronic health record system updates, improving data accuracy and accessibility.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
Customer Service Associate
Salud Family Health
10.2022 - 08.2024
- Managed appointment scheduling, optimizing workflow and reducing wait times
- Checked in and checked out patients to maintain a stable workflow
- Prepped schedules and Verified insurances before appointment times
- Collaborated with healthcare teams to streamline communication and improve patient care processes.
- Helped large volume of patients every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of knowledge, providing accurate information to patients
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with patients through attentive listening and empathetic understanding of their needs.
- Handled billing and payment issues by following guidelines and resolving disputes.
Customer Care Specialist
Bright Horizons
09.2021 - 10.2022
- The primary responsibilities for this role are taking phone calls to provide customers resources such as health care and child care.
- We would take payment for such services and make reservations as well.
Head Cashier
The Home Depot
12.2020 - 09.2021
- The primary responsibilities for this position was to manage all cashiers and lot associates, provide change/monies to all departments, and meet the day quota for credit applications.
- I would also arrange cashiers and lot associates breaks and lunches as well as where they would be during the day.
Customer Service and Sales
The Home Depot
03.2019 - 12.2020
- The key role in this position was to help customer with questions, processing pick-up orders, processing returns and doing phone sales while providing exceptional customer service.
Education
High School Diploma - undefined
ACHS
Commerce City01.2021
Skills
- Exceptional customer service
- Bilingual (Fluent- Spanish & English)
- Reliable
- Goal Oriented
- Multitask efficiently
- Reception duties
- Front office management
- Meeting scheduling
- Filing
- Document management
- Scheduling appointments
- Information protection
- Mail sorting
- Problem-solving capacity
- Phone and email etiquette
- Multitasking and organization
- Data entry
- Team leadership
- Goal setting
- Handling complaints
- Staff training
- Report writing
- New hire orientation
- Clerical staff oversight
- Coaching and mentoring
- Relationship building
Personal Information
Title: Customer Service Representative
Timeline
Customer Service Associate
Salud Family Health
10.2022 - 08.2024
Front Office Coordinator
Salud Family Health Center
10.2022 - Current
Customer Care Specialist
Bright Horizons
09.2021 - 10.2022
Head Cashier
The Home Depot
12.2020 - 09.2021
Customer Service and Sales
The Home Depot
03.2019 - 12.2020
High School Diploma - undefined
ACHS