Isabel Paz

Supervising four technicians, training them with the most updated clinical knowledge, and making their schedules. Data entry, adjudication, product dispensing, release to patient, post-fill audits, insurance billing, translating, answering multi-phone lines, drug and supply orders, processing drug recalls, and overstock returns. Also obtained certification to administer both subcutaneous and intramuscular vaccines.

I stayed home to raise two boys, who have since graduated high school, and are both now living independently and working in their own career paths. My eldest is serving in the U.S. Army, and my youngest is a real estate agent.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Ensured front office cleanliness for a professional appearance, making all feel welcome.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Expedited check-in and check-out procedures for patients, ensuring seamless experiences during their visits.
• Maintained confidentiality of sensitive data to protect patients' private information.
• Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
• Confirmed appointments, communicated with clients, and updated patient records.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Sterilized rooms, and prepped equipment and instruments for number procedures daily.
• Performed general chair-side duties for general dentistry, endo procedures.
• Documented patient dental health information and medical history
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Explained treatment procedures and instructed patients on home care guidelines.
• Prepared patient x-rays and images for dentist review.
• Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
• Contributed to office organization by maintaining accurate patient records and updating files regularly.
• Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
• Collaborated with the dental team to develop customized treatment plans for individual patients.
• Enhanced patient rapport by consistently delivering compassionate and professional care.
• Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
• Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
• Assisted in emergency dental procedures, providing critical support in high-pressure situations.
• Increased office efficiency by maintaining patient records with up-to-date information.
• Prepared patient X-rays and images
• Staged tray for procedures by arranging dental instruments and equipment.
• Assisted in chair-side dental procedures

• Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for patients.
• Scheduled, coordinated and confirmed appointments.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow. Also translated for patients (English/Spanish) and performed pregnancy tests.
• Completed data entry and filing to keep records updated.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.