Isabel McCarroll-Gilbert

• Managed daily operations to ensure smooth functioning of the store
• Managed inventory control, cash control, and store opening and closing procedures.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

• Demonstrated attention to detail by thoroughly reviewing all project specifications and ensuring accuracy in final deliverables.
• Oversaw company-wide calendar management, coordinating vendor appointments, client meetings, and event schedules to optimize time management and workflow efficiency.
• Drafted detailed floor plans using design software to accurately represent the intended layout for each space.
• Generated estimates and invoices for projects.
• Ordered samples from vendors to handle presentation creation activities.
• Worked with vendors and showrooms to produce quotes.
• Improved overall aesthetic appeal of interior spaces with careful selection of fabrics, furnishings, lighting fixtures, and accessories.
• Assisted in creating and curating social media content to support brand messaging and audience engagement.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Supported staff in daily operations at Homeboy Industries -the world's largest gang rehabilitation, re-entry, and job training program, based in Los Angeles and founded by Fr. Gregory Boyle, S.J. in 1988. It provides formerly gang-involved and incarcerated individuals with a community of support, offering free services like mental health counseling, legal aid, and tattoo removal, alongside employment in social enterprises.