Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Isabel Martinez Sarmiento

Barranquilla

Summary

Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Highly compassionate and organized, with a focus on creating positive outcomes for clients. Adept at coordinating resources and managing case loads, with a deep understanding of social services and client advocacy. Committed to driving impactful results through effective team management and exceptional client care. Dedicated to making a difference in the lives of those served.

Overview

6
6
years of professional experience

Work History

Case Manager

Dispartilaw
01.2022 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Passionate about learning and committed to continual improvement.
  • Managed incoming correspondence efficiently by sorting mail, prioritizing urgent items, and forwarding necessary information to appropriate government personnel promptly.

Financial Advisor

Scotiabank
01.2022 - 01.2022
  • Assessed credit risk and analyzed financial statements
  • Protected customer's accounts and personal information by following strict compliance guidelines
  • Communicated with clients regarding account services, statements, and balances
  • Improved understanding of financial statements, which helped in assessing risk

Quality Assurance Analyst

Teleperformance Canada
01.2019 - 01.2020
  • Listened to and analyzed agent calls, chats, and emails, to evaluate their performance based on e-commerce platform service guidelines
  • Provided detailed feedback to agents on their calls and offered to further support them in improving their customer service skills with good leadership
  • Discussed data with other quality analysts within the team, to present performance plans and achieve excellent call resolution

Education

Medical Aesthetics Diploma - Medical Esthetics

Marca College
01.2021

High School Diploma -

IED Castillo De La Alboraya
01.2016

Skills

  • Conflict Resolution
  • Analytical thinking
  • Data Entry
  • Outstanding customer service
  • Relationship building
  • Professional ethics
  • Detail-oriented

LANGUAGES

Spanish Native
English Advanced
French Intermediate

Timeline

Case Manager

Dispartilaw
01.2022 - Current

Financial Advisor

Scotiabank
01.2022 - 01.2022

Quality Assurance Analyst

Teleperformance Canada
01.2019 - 01.2020

Medical Aesthetics Diploma - Medical Esthetics

Marca College

High School Diploma -

IED Castillo De La Alboraya
Isabel Martinez Sarmiento