Summary
Overview
Work History
Education
Skills
Timeline
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ISABEL CARLTON

Colorado Springs

Summary

Experienced and enthusiastic medical, food, and retail service professional with a strong background in customer service, attention to detail, and efficient work practices. Skilled in communication, empathetic service, and maintaining high standards for client care and safety. Committed to continuous learning and contributing to a team environment through the application of my problem-solving and leadership abilities.

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Microsoft Word, Excel, and scheduling software.

Overview

4
4
years of professional experience

Work History

Lead Spa Attendant

Hand and Stone Massage and Facial
03.2025 - Current
  • Recommended and sold spa packages and memberships based on client's preferences and needs.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
  • Managed front desk by answering phones, scheduling appointments, and greeting guests.
  • Promptly responded to all requests for assistance.
  • Collaborated with management team, promoting efficient and effective front desk operation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs of entire spa.

Pharmacy Technician

CVS
12.2023 - Current
  • Accurately filled prescriptions and processed patient insurance
  • Maintained strict confidentiality and HIPPA compliance
  • Collaborated with pharmacists and healthcare professionals to ensure optimal patient care
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved insurance rejections and empathized with patients to foster trust
  • Performed inventory audits to maintain adequate stock levels and prevent shortages
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Gently, yet professionally communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Barista/Trainer

Starbucks
10.2022 - 01.2023
  • Enthusiastically greeted customers and took orders for coffee drinks, food items, and other beverages
  • Conducted on-site training for baristas on proper brewing techniques and customer service etiquette
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours
  • Maintained calm demeanor during high-volume periods and special events
  • Addressed and resolved customer concerns to maintain brand loyalty

Guest Service Advocate

Target
10.2021 - 10.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
  • Processed returns and exchanges of merchandise in accordance with store policies
  • Provided excellent customer service while promoting loyalty programs to increase sales potential
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Answered product questions with up-to-date knowledge of sales and store promotions

Education

Bachelor of Science - Chemistry

Colorado State University of Pueblo
Pueblo, CO
05.2026

Bachelor of Science - Radiology

University of Colorado At Colorado Springs
Colorado Springs, CO
05-2028

Skills

  • Cash Register Operation
  • Exemplary Customer Service
  • Computer Skills
  • Inventory Management
  • Adaptability
  • Food Preparation
  • Attention to detail
  • Team Building/Collaboration
  • New Hire Training
  • Conflict Mediation
  • Spa operations
  • Appointment scheduling
  • Strong leadership
  • Health and safety regulations
  • Team management
  • Delivery management
  • Supply restocking
  • Reception management
  • Body treatments knowledge
  • Supply inventory management
  • Guest engagement
  • Sales and upselling
  • Active Listening Interpersonal
  • Communication
  • Insurance reconciliation
  • Billing support
  • Drug utilization review
  • FDA compliance
  • New hire onboarding
  • Advanced math skills
  • Medicare and medicaid process
  • Answering patient questions
  • Problem-solving skills
  • Insurance verification
  • HIPAA
  • Regulatory compliance
  • Processing payments
  • Quality assurance and control
  • Patient education and counseling
  • Record preparation
  • Operations support
  • Stocking shelves
  • Patient confidentiality
  • Point of sale systems proficiency
  • Insurance billing
  • Updating medication histories
  • Healthcare regulations
  • OTC recommendations

Timeline

Lead Spa Attendant

Hand and Stone Massage and Facial
03.2025 - Current

Pharmacy Technician

CVS
12.2023 - Current

Barista/Trainer

Starbucks
10.2022 - 01.2023

Guest Service Advocate

Target
10.2021 - 10.2022

Bachelor of Science - Chemistry

Colorado State University of Pueblo

Bachelor of Science - Radiology

University of Colorado At Colorado Springs

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ISABEL CARLTON