Isaac Ricardo Abello Ariza
Bogotá,DC
Summary
Professor, i use networking to prospect demand generation and social selling to new business opportunities for companies, customer service support and enabling new sales channels.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Success Manager Associate LATAM/Brasil
Webdox CLM
Bogotá, Colombia (Remote)
12.2022 - 02.2024
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Developed comprehensive training materials that facilitated faster customer proficiency with the product.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Implemented effective communication strategies that fostered long-lasting connections with customers.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for clients.
SDR for portuguese Speaking Countries
RedGps
Remote
04.2022 - 11.2022
- Responsible for business development in Portuguese speaking countries
- Responsible for B2B partnerships in the telematics and fleet management market, adding our cutting edge technology to create with my experience, new strategic alliances and position our product in the market of countries that speak Portuguese
- Clarify customer requirements; research to understand, use tools and decision support resources to provide adequate resolution to the client; -Listen carefully to the needs and concern of customers; maximize the opportunity to establish a relationship with the client; - HubSpot user for control, analysis and demand generation; -Participate in activities designed to improve customer satisfaction and business performance
Jr. Analyst of Customer Service
Johnson & Johnson
09.2020 - 04.2022
- Ensure Service provided to our internal customer to medical Supply Chain requirements, meets key contractual performance indicators (KPI); KPIs development / management and continuous improvement.; SAP user for logistics or to implement collection; Focal point for account stakeholders and other internal analysts to approaching of consignment; Participate on appropriation and compliance with internal regulations for logistics processes; Control of urgent orders and assignment of objectives aiming to reduce the SLA assigned by the leaderships; Order status verification, sales order input, consignment and billing orders, validation, analysis and error handling for direct orders from internal customers or from der entry portals (INPART / BioNexo etc)
Customer Excellence Associate
Cabify
11.2019 - 02.2020
- Ensure Service provided to our customer meets key contractual performance indicators (KPI); Clarify customer requirements; research to understand, use tools and decision support resources to provide adequate resolution to the client; Listen carefully to the needs and concern of customers; demonstrate empathy and maximize the opportunity to establish a relationship with the client; -Participate in activities designed to improve customer satisfaction and business performance
- Analysis and error handling for direct orders from internal customers or from order entry (ZENDESK)
Social Selling Coach and Bilingual Account Growth Specialist
International Business Partner (IBP)
09.2019 - 11.2019
- Demand Generation / CRM / Data Management/ High Quality Standard/ Customer Satisfaction / Social Selling coach to create leads and new sales.
Bilingual Business Consulting and Customer Development Agent to Brazil Godaddy Account
Sutherland
10.2018 - 09.2019
- In Outbound services, provide demand generation to Customer in B2C or B2B and performance satisfaction to customer, listen carefully to the needs and concern of customers; demonstrate empathy and maximize the opportunity to establish a relationship with the client
- In inbound service, provide expert tech support to customer regarding hosting (Website builders, Cpanel, Plesk, Wordpress, VPS and ensure Service provided to our customer meets key contractual performance indicators (KPI); - Clarify customer requirements; research to understand, use tools and decision support resources to provide adequate resolution to the client; -Listen carefully to the needs and concern of customers; demonstrate empathy and maximize the opportunity to establish a relationship with the client; -Participate in activities designed to improve customer satisfaction and business performance.
Project Bilingual Online Instructor and Customer Support
Independent Consultant
02.2006 - 11.2018
- Online translator and others language services for executives and other foreigners in transit, freelancer webhosting Support, online language instructor for Brazilians speakers.
Professor
Escola Tecnica Electra
08.2015 - 07.2018
- Responsible for: - Delivering training/ class sessions in Portuguese or Spanish - Continuous learning programs; - Coaching sessions; - Maintain high-quality and relevant training/class content; - Track and report performance; - Identify opportunities for improvement within the program.
Professor
Escola tecnica e colegio Triangulo
02.2013 - 07.2018
- Responsible for: - Delivering training/ class sessions in Portuguese or Spanish - Continuous learning programs; - Coaching sessions; - Maintain high-quality and relevant training/class content; - Track and report performance; - Identify opportunities for improvement within the program.
Education
Bachelor of Science - Biology Teacher Education
Centro Universitario São Camilo
São Paulo -SP06.2006
Associate of Science - Biology
Centro Universitario São Camilo
São Paulo - SP06.2006
No Degree - Computational Science
Universidad Cooperativa De Colombia
Santa Marta, ColombiaSkills
- Analytical and Critical Thinking
- Conflict Resolution
- Remote Office Availability
- Fluent in Portuguese and Spanish
- Networking
- Organization and Time Management
- Customer Relations
- Demand Generation
- Negotiation
- Sales
Certification
- VMware vSphere: Administer and Manage Virtual Machines Cloud Computing
- Inbound Certified
- Cpanel Professional
- Certificate Level 150 Certificate on Godaddy´s Hosting Support Courses
- Fundamentos de Transformación Digital - By LinkedIn Learning
- Fundamentos de Scrum - By LinkedIn Learning
Languages
Spanish
Native language
Spanish
Proficient
C2
Portuguese
Proficient
C2
English
Intermediate
B1
Italian
Beginner
A1
Studies
- Centro Universitário São Camilo, Bacharel E Lic Em Biologia Com Enfase Ambiental, Toxicologia Ambiental, 2000, 2005, São Paulo, Brasil
- Universidad Cooperativa De Colombia, Ingenieria De Sistemas, 1997, 1998, Santa Marta, Colombia
- Instituto Tecnico Industrial High School, Electric Techn, 1991, 1996, Santa Marta, Colombia
Hobbies and Interests
- Travels
- Ecology and Biology
- Meet people
- Technology
- Languages
Timeline
Customer Success Manager Associate LATAM/Brasil
Webdox CLM
12.2022 - 02.2024
SDR for portuguese Speaking Countries
RedGps
04.2022 - 11.2022
Jr. Analyst of Customer Service
Johnson & Johnson
09.2020 - 04.2022
Customer Excellence Associate
Cabify
11.2019 - 02.2020
Social Selling Coach and Bilingual Account Growth Specialist
International Business Partner (IBP)
09.2019 - 11.2019
Bilingual Business Consulting and Customer Development Agent to Brazil Godaddy Account
Sutherland
10.2018 - 09.2019
Professor
Escola Tecnica Electra
08.2015 - 07.2018
Professor
Escola tecnica e colegio Triangulo
02.2013 - 07.2018
Project Bilingual Online Instructor and Customer Support
Independent Consultant
02.2006 - 11.2018
Bachelor of Science - Biology Teacher Education
Centro Universitario São Camilo
Associate of Science - Biology
Centro Universitario São Camilo
No Degree - Computational Science
Universidad Cooperativa De Colombia