Stephanie Williams
Colorado Springs
Summary
Senior human resource professional and business partner with a proven track record in transforming organizations into high-performing systems. Expertise in developing tailored Human Capital strategies that align with business objectives, resulting in measurable financial growth. Recognized for creating dynamic HR strategies that motivate employees to achieve and surpass company goals across various business cycles. Proficient in talent acquisition, employee relations, and performance management, driving effective human resource initiatives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director, HR
Charter Communications, Inc.
02.2021 - 03.2025
- Led team of 10 HR professionals, including manager, generalists, recruiters, and coordinators.
- Developed and executed attrition strategy, increasing retention by 10% year over year.
- Consistently exceeded target fill rates for three consecutive years.
- Managed ethics concerns and employee relations, conducting thorough investigations.
- Designed and implemented engaging onboarding plan to enhance new hire experience.
- Achieved 8-point increase in Employee Engagement Index Score for site performance.
- Created and facilitated structured interviewing workshops for leadership development.
Manager, HR
Genesis Financial Solutions
12.2019 - 02.2021
- Directed a team of four, including HRG, Recruiter, HR Coordinator, and Facilities Manager.
- Implemented initiatives to enhance communication regarding employee changes.
- Facilitated process improvements to eliminate redundancies and advance strategic objectives.
- Managed high volume of leave of absences during COVID by establishing efficient tracking systems.
- Coordinated remote work transition during COVID by tracking and collecting equipment while creating policies.
- Minimized risks through improved processes and consistent application of attendance policy.
- Provided coaching to leaders on conflict resolution and performance enhancement.
HR Business Partner
Alliance Data Systems, Inc.
09.2017 - 12.2019
- Supported approximately 1,200 associates across nine states in a remote capacity.
- Established call center site in Akron, OH, acquiring over 230 associates from Sterling Jewelers Inc.
- Drove change initiatives to ensure consistent and effective communication regarding employee changes.
- Coached teams on process improvements to eliminate redundancies and advance strategic initiatives.
- Launched centralized support center for leadership, focusing on policy adherence and training development.
- Provided coaching on consistent implementation of policies to enhance operational efficiency.
- Managed projects aimed at aligning team objectives with organizational goals.
- Position eliminated due to company-wide layoff.
Client HR Business Partner III
ADP
12.2014 - 05.2017
- Oversaw HR programs for clients on ADP Resource Payroll Platform with one million dollar portfolio across Northeast Ohio, Detroit, and Pittsburgh.
- Achieved corporate metrics in revenue retention, client satisfaction, and new business generation.
- Delivered senior-level consultation to leadership across healthcare, manufacturing, and financial sectors.
- Integrated professional HR expertise with understanding of business operations to recommend value-added ADP products and services.
Senior HR Generalist
Oracle/Micros Systems
09.2013 - 12.2014
- Developed HR plans for Retail POS associates to align with business objectives.
- Managed full cycle of FMLA cases for 332 associates, ensuring compliance with regulations.
- Oversaw unemployment and workers' compensation claims for effective administration.
- Administered Immigration Visas for 42 cases, including F-1 and H1B visas.
- Directed onboarding and offboarding processes for all site associates to enhance efficiency.
- Elevated departmental reports and decisions to support strategic goals.
- Resolved employee relations issues by conducting thorough investigations.
- Position eliminated due to pending layoff following Oracle's acquisition of Micros.
HR Supervisor
Network Technologies Inc./Video Products, Inc.
09.2010 - 08.2013
- Developed and implemented strategic HR initiatives for leading KVM equipment manufacturer.
- Oversaw recruiting, staffing, training, development, and compensation design.
- Managed employee relations, new hire onboarding, succession planning, and ongoing HR advisement.
- Acted as liaison between ownership and staff to resolve key HR matters.
- Facilitated sexual harassment training for all staff levels to enhance workplace culture.
- Conducted HR/business research to stay informed on emerging trends and industry best practices.
- Organized large-scale recruiting event in Bengaluru, India to attract top talent.
- Handled H1B visa processes to support international recruitment efforts.
Education
Master of Jurisprudence - Labor & Employment Law
Tulane University
New Orleans12-2022
MBA - Business Administration with concentration in Human Resources
Baldwin-Wallace University
Berea, OH05-2014
BA - Organizational Leadership Studies
Baldwin-Wallace University
Berea05-2005
Skills
- Management and leadership
- Risk mitigation strategies
- Labor and employment law
- Communication and relationship building
- Coaching and development
Certification
SHRM-Senior Certified Professional
Timeline
Director, HR
Charter Communications, Inc.
02.2021 - 03.2025
Manager, HR
Genesis Financial Solutions
12.2019 - 02.2021
HR Business Partner
Alliance Data Systems, Inc.
09.2017 - 12.2019
Client HR Business Partner III
ADP
12.2014 - 05.2017
Senior HR Generalist
Oracle/Micros Systems
09.2013 - 12.2014
HR Supervisor
Network Technologies Inc./Video Products, Inc.
09.2010 - 08.2013
Master of Jurisprudence - Labor & Employment Law
Tulane University
MBA - Business Administration with concentration in Human Resources
Baldwin-Wallace University
BA - Organizational Leadership Studies
Baldwin-Wallace University