Isaac Robles
Denver
Summary
Detail-oriented leader with a strong background in managing team dynamics and training new associates. Expertise in conflict resolution and improving operational processes. Ready to leverage skills to enhance customer satisfaction and drive team success.
Overview
5
5
years of professional experience
Work History
Digital Team Lead (Mid-shift Manager)
Walmart
09.2025 - Current
- Worked as a mid-shift team lead.
- Trained and mentored team members on operational best practices and safety protocols.
- Ensuring my department ran in the market standards.
- Ensure all online orders were fulfilled on time as scheduled.
- Experience with resolving customer complaints via email and phone calls.
- Ensured that my department stood in compliance with EcoLab standards.
- Provided guidance and training for new associates.
- Attended meetings daily to discuss store goals and discuss action plans for the day.
- Worked to provide accurate counts via availability reports and aisle location accuracy.
- Implemented workflow improvements that increased efficiency in daily store operations.
- Experience using pallet jacks to move heavy loads around the store to unload and stock items.
Personal Shopper
Walmart
10.2024 - 08.2025
- Worked as an hourly associate, working in multiple departments at times
- Assisted customers in selecting products, ensuring high satisfaction and tailored recommendations.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Experience working on strict time bases system, fulfilling orders on an hourly basis.
- Loading customer orders for delivery or pickup
Convenience Store Clerk
7-eleven
07.2024 - 10.2024
- Managed daily inventory levels, ensuring product availability and freshness.
- Processed cash and electronic transactions accurately to maintain financial integrity.
- Maintained cleanliness and organization of store displays to enhance visual appeal.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
Sales Associate
Jimmy John's
07.2021 - 06.2024
- Provided exceptional customer service, ensuring positive dining experiences and repeat business.
- Processed orders efficiently, utilizing point-of-sale systems to streamline transactions.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Manager in Training
Education
GED -
Red Rocks Community College
Denver, CO02-2023
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Complaint resolution
- Client communication
- Employee training
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Staff training
Timeline
Digital Team Lead (Mid-shift Manager)
Walmart
09.2025 - Current
Personal Shopper
Walmart
10.2024 - 08.2025
Convenience Store Clerk
7-eleven
07.2024 - 10.2024
Sales Associate
Jimmy John's
07.2021 - 06.2024
GED -
Red Rocks Community College