Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

ISAAC MEJIA

LOGISTIC COORDINATOR
CARRERA 52C#92-50 BARRANQUILLA
ISAAC MEJIA

Summary

Logistic coordinator with proven ability to coordinate and manage transportation of goods and materials. Skilled in inventory management, route optimization and supply chain management. Demonstrated success in developing strategies to reduce transportation costs and improve organizational efficiency. Experienced customer service professional bringing 3 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about regulations and standards. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

6
years of professional experience
2
Languages

Work History

Lean Solutions Group
Barranquilla, ATL

Logistic Coordinator
11.2022 - Current

Job overview

  • Collaborated with sales and customer service teams managed over 50 calls per day to address client concerns and expedite orders when necessary.
  • Implemented software solutions to streamline logistics processes, improving overall productivity and efficiency.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Continuously monitored performance metrics, identifying areas for improvement within logistics process.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.

QUANTICA BPO

Customer Service Supervisor
06.2020 - 08.2021

Job overview

  • Leveraged analytical skills to review customer feedback data, identifying areas requiring attention or process improvements.
  • Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
  • Trained team members on new process services and products to support promotional efforts increasing productivity by 12%.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.

QUANTICA BPO
Barranquilla, ATL

Customer Service Representative
01.2018 - 06.2020

Job overview

  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Handled escalated calls about 100 calls daily efficiently, finding satisfactory resolutions for both customers and company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

INSTITUCIÓN EDUCATIVA DISTRITAL INOCENCIO CHINCA
BARRANQUILLA

High School Diploma
05.2001

University Overview

Skills

Attention to Detail

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Timeline

Logistic Coordinator
Lean Solutions Group
11.2022 - Current
Customer Service Supervisor
QUANTICA BPO
06.2020 - 08.2021
Customer Service Representative
QUANTICA BPO
01.2018 - 06.2020
INSTITUCIÓN EDUCATIVA DISTRITAL INOCENCIO CHINCA
High School Diploma
05.2001
ISAAC MEJIALOGISTIC COORDINATOR