Isaac Durango Figueroa
Medellín,ANT
Summary
Driven law student in the final year with four years of experience, primarily in labor and civil law as well as legal assistance. Known for empathy, organization, and proactivity. Skilled in legal research, legal document drafting, and calendar management. Committed to confidentiality and professionalism, with the ability to adapt quickly to new environments. Seasoned collaborator experienced in meeting needs, strategic thinking, and legal-financial consulting. Diligent worker with strong communication and practical knowledge.
Overview
4
4
years of professional experience
Work History
Bilingual Sales Associate
Sugan Cables
08.2023 - Current
- Contributed to positive atmosphere to form commercial bonding by maintaining open lines of communication with both colleagues and clients across language barriers.
- Utilized knowledge of cultural nuances when interacting with international clients, offering tailored solutions that catered to specific preferences or requirements.
- Facilitated translation of promotional materials for distribution within Spanish-speaking markets, expanding brand reach and awareness.
- Coordinated with clients and manufacturer quantity, prices and logistics of container shipment.
Interpreter Manager
EI Host S.A.S.
08.2023 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managed high-volume requisitions in a timely manner to meet client's needs efficiently by filtering the appropriate candidate and providing proper assistance on logistic matters.
- Trained new employees on logistics and customer service procedures, promoting a consistent approach across the team.
- Managed payroll and recruitment for employees minimizing financial discrepancies through detailed tracking and documentation.
- Have managed 3 events with a 10 people interpreter staff.
Financial Advisor
Freelance
04.2023 - Current
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Led negotiation of liabilities before financial entities on client's behalf. Provided strategic course of action to amortize debts minimizing waste of cash flow and optimizing income sources.
- Succesfully negotiated 4 liabilites where 2 of them were paid with just 15% of capital owned, other 2 were already on executive process at court and those were write off with 40% from amount due.
Chief Financial Officer
Aizen Entertainment Business S.A.S.
08.2023 - 06.2024
- Analyzed operational issues and implemented corrective action to maximize profits.
- Directed budget development, budgetary controls and recordkeeping to make informed financial decisions.
- Streamlined contract review process, resulting in increased efficiency and reduced turnaround time.
- Drafting endemic atypical contracts from entertainment industry, bylaws, minutes of shareholders' meetings and various legal documents. About
Business Interpreter
EI Host S.A.S.
05.2022 - 08.2023
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Responded to customer requests for products, services, and company information.
Litigation Legal Assistant
Estrada Attorneys S.A.S.
07.2021 - 06.2022
- Managed deadlines effectively ensuring timely submission of all required filings and correspondence.
- Contributed to positive team dynamics by collaborating effectively with colleagues in both legal support roles and attorney positions.
- Enhanced understanding of litigation procedures through attending continuing education courses regularly.
- Improved case management efficiency by organizing and maintaining electronic files and databases.
Customer Service Supervisor
Teleperformance
03.2021 - 03.2022
- Promoted positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems. Team of 5 agents.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Achievement: Maintained 92% Customer satisfaction rate on team metrics.
Bilingual Legal Intern
Bussines Human Rights Resource Centre
01.2021 - 06.2021
- Drafting, review and construction of legal documents, such as contracts, petitions and legal concepts.
- Expedited case resolutions through diligent research of relevant legal statutes, regulations, and precedents.
- Reduced clerical errors with thorough proofreading of legal documents prior to submission or filing.
Customer Service Representative
Teleperformace
11.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Used to recieve approximately 40 incoming calls per day from customers.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed customer service orders promptly to increase customer satisfaction.
- Achievements: 2 times recognized as Best Salesman, 95% average of customer satisfaction
Education
Bachelor of Law - Last´s Year Student
University of Medellín
Medellin, Colombia12.2025
Course - Debt Amortization And Negotiation
Alejo Ortíz Academy
Medellín, Colombia09.2023
Course - Negotiation Skills And Financial Counseling
Medellín Prospera
Medellin, Colombia02.2022
Course - Budget Management And Investment Analysis
Soy Rico Comunidad
Medellin, Colombia08.2021
Course - Organizational Leadership
TelePerformance Leadership Academy
Medellin, Colombia04.2021
High School Diploma -
Pedro Justo Berrio Salesian Institute
Medellín, Colombia12.2018
Skills
- Fast Learner
- Scheduling/Planning
- Legal research
- Document drafting
- Writing and editing
- Confidentiality and professionalism
- Assertive communication and client empathy
- Proactivity and independent work ability
- Profound and Integral analysis
- Contract Review
VOLUNTEER EXPERIENCE
- Coordinator of Ichthys, Salesian Youth Movement, At college i led a group of teenagers into teaching soft skills like oratory, acting, leadership, event´s logistics on my lasts two years of basic education (2017-2018)
- Social missionary, Salesian Voluntarism Organization, I had the opportunity of delivering goods and supplies to the Indigenous community in Sandander de Quilichao, Cali, Colombia (2017)
Hobbies
- Literature Writer, Author of "The Golden Lilies" Published in may 2024
- Painter, Acrylic on canvas, "I Emperor" Exhibited on Parque Biblioteca de Belén in april 2023
- Theatre Actor, "Perry Family" Presented on Pequeño Teatro de Medellín in November 2022
References
- SOFIA ARBELAEZ LOZANO
Data entry and traffic coordinator, HUBTEK
302 231 1281
- JUAN PABLO GIRALDO JARAMILLO,
Bilingual trainer and supervisor, TELEPERFORMANCE
319 454 0976
- JUAN DAVID CASTAÑEDA QUINTERO,
Chief Executive Officer, AIZEN ENTERTAINMENT BUSINESS
316 579 1560
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Bilingual Sales Associate
Sugan Cables
08.2023 - Current
Interpreter Manager
EI Host S.A.S.
08.2023 - Current
Chief Financial Officer
Aizen Entertainment Business S.A.S.
08.2023 - 06.2024
Financial Advisor
Freelance
04.2023 - Current
Business Interpreter
EI Host S.A.S.
05.2022 - 08.2023
Litigation Legal Assistant
Estrada Attorneys S.A.S.
07.2021 - 06.2022
Customer Service Supervisor
Teleperformance
03.2021 - 03.2022
Bilingual Legal Intern
Bussines Human Rights Resource Centre
01.2021 - 06.2021
Customer Service Representative
Teleperformace
11.2020 - 02.2021
Bachelor of Law - Last´s Year Student
University of Medellín
Course - Debt Amortization And Negotiation
Alejo Ortíz Academy
Course - Negotiation Skills And Financial Counseling
Medellín Prospera
Course - Budget Management And Investment Analysis
Soy Rico Comunidad
Course - Organizational Leadership
TelePerformance Leadership Academy
High School Diploma -
Pedro Justo Berrio Salesian Institute
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