Iryna Ruban

• Communicated effectively with owners, residents, and on-site associates.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Maximized rental income while minimizing expenses through effective planning and control.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Completed annual rent calculations using housing database software.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Managing general correspondence
• Analyzing data, and market research
• Liaising with Tenants, monthly accounting, and reporting
• Conducting research, and organizing data
• Provisioning compliance with RTA of Ontario
• Coordinating maintenance, and renovation projects

• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Processed security deposit refunds.
• Kept accurate records of all resident and tenant correspondence.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Posted policies and rules in common areas for tenant review.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
• Completed annual rent calculations using housing database software.

• Answered high volume of phone calls and email inquiries.
• Organized and coordinated conferences and monthly meetings.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Conducted research and analyzed data to provide detailed reports on various business topics.
• Developed and maintained automated alert systems for important deadlines.
• Handled confidential and sensitive information with discretion and tact.
• Facilitated training and onboarding for incoming office staff.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Worked with senior management to initiate new projects and assist in various processes.
• Created and managed office systems to efficiently deal with documentation.
• Resolving customer complaints if needed
• PRO duties, when needed (visas issuance, organizing holiday/travel visas)
• Government-related documents, issuance (Trade License,

NOC, Municipality approvals, etc.)

• Translation from eng-Russian, Russian-eng.;
• Market research, specialized internet research;
• Website maintenance;
• Preparing and sending email newsletters via MailChimp;
• Handling customer inquiries by phone and email;
• Managing social media accounts (Facebook &Instagram).

• Used cash registers and credit card machines to cash out customers.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Assigned patrons to tables suitable for needs and restaurant section rotation.

• Receiving payments by validating credit charges; approving checks; accepting the currency
• Focusing on "great service beats" directive;
• Clear communication aimed at understanding customers' needs and providing corresponding services;