Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iris Marquez

Pueblo

Summary

Dynamic and detail-oriented professional with strong organizational skills and a proven track record at First Light Home Care. Expert in appointment scheduling and customer relations, enhancing client satisfaction through effective communication and problem-solving. Recognized for maintaining a welcoming environment and streamlining operations to improve efficiency.

Overview

7
7
years of professional experience

Work History

Receptionist

First Light Home Care
09.2022 - 09.2025
  • Managed multi-line phone system, directing calls to appropriate staff members efficiently.
  • Greeted clients and visitors warmly, ensuring a positive first impression of services offered.
  • Scheduled appointments using electronic scheduling software, optimizing daily operations.
  • Maintained organized filing systems for client records, enhancing accessibility and accuracy.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Customer Service Representative

Adapt Health
03.2021 - 07.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with team members to streamline processes and enhance customer satisfaction.
  • Maintained knowledge of product offerings to provide informed recommendations and support.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Concentrix
11.2018 - 03.2021
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

High School Diploma -

Bueno Hep
Alamosa, CO

CNA - CNA

Trinidad State Jr. College
Alamosa, CO
06-1995

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • Schedule management
  • Clerical support
  • Attention to detail
  • Punctual and reliable
  • Computer proficiency

Timeline

Receptionist

First Light Home Care
09.2022 - 09.2025

Customer Service Representative

Adapt Health
03.2021 - 07.2022

Customer Service Representative

Concentrix
11.2018 - 03.2021

High School Diploma -

Bueno Hep

CNA - CNA

Trinidad State Jr. College
Iris Marquez