Iris Marquez
Pueblo
Summary
Dynamic and detail-oriented professional with strong organizational skills and a proven track record at First Light Home Care. Expert in appointment scheduling and customer relations, enhancing client satisfaction through effective communication and problem-solving. Recognized for maintaining a welcoming environment and streamlining operations to improve efficiency.
Overview
7
7
years of professional experience
Work History
Receptionist
First Light Home Care
09.2022 - 09.2025
- Managed multi-line phone system, directing calls to appropriate staff members efficiently.
- Greeted clients and visitors warmly, ensuring a positive first impression of services offered.
- Scheduled appointments using electronic scheduling software, optimizing daily operations.
- Maintained organized filing systems for client records, enhancing accessibility and accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Customer Service Representative
Adapt Health
03.2021 - 07.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline processes and enhance customer satisfaction.
- Maintained knowledge of product offerings to provide informed recommendations and support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Concentrix
11.2018 - 03.2021
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
High School Diploma -
Bueno Hep
Alamosa, COCNA - CNA
Trinidad State Jr. College
Alamosa, CO06-1995
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Schedule management
- Clerical support
- Attention to detail
- Punctual and reliable
- Computer proficiency
Timeline
Receptionist
First Light Home Care
09.2022 - 09.2025
Customer Service Representative
Adapt Health
03.2021 - 07.2022
Customer Service Representative
Concentrix
11.2018 - 03.2021
High School Diploma -
Bueno Hep
CNA - CNA
Trinidad State Jr. College