Iris Lopez
Denver
Summary
Passionate beauty professional currently enrolled in esthetician school with hands-on training in skincare, makeup, and client care. Experienced in delivering exceptional customer service and personalized product recommendations, with a proven ability to create both luxury retail and spa experiences. Dedicated to combining esthetics knowledge with strong communication and sales skills to help clients feel confident, supported, and cared for.
Overview
5
5
years of professional experience
Work History
Night Auditor
TownePlace Suites by Marriott
01.2025 - Current
- Process nightly financial transactions and prepare comprehensive reports for management review.
- Conduct end-of-day audits to ensure accuracy of guest accounts and billing records.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Assist in resolving guest inquiries and concerns efficiently during overnight shifts.
Bank Teller/Vault Teller
Canvas Credit Union
03.2023 - 10.2024
- Processed customer transactions accurately and efficiently.
- Assisted customers in navigating banking services and products.
- Educated clients on digital banking tools for enhanced accessibility.
- Adhered to bank policies and procedures to ensure compliance and security.
- Engaged in ongoing training to enhance product knowledge and service skills.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Customer Service Representative
Dollar Rental Car
05.2022 - 08.2022
- Resolved customer inquiries through multiple channels, enhancing overall customer satisfaction.
- Collaborated with team members to develop improved customer service protocols.
- Provided product knowledge support to customers, increasing engagement and loyalty.
- Managed conflict resolution effectively, maintaining positive customer relationships under pressure.
Inventory Specialist
Serta Simmons Bedding
07.2020 - 11.2021
- Conducted regular audits of inventory to identify discrepancies and improve data integrity.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Education
High School Diploma -
Montbello Career And Technical Highschool
Denver, COEsthetician Certificate -
Institute of Modern Beauty
Centennial, COSkills
- Customer service/Client Experience
- Skincare Consultation
- Makeup Application
- Product Knowledge (Skincare & Cosmetics)
- Sales & Upselling
- Professionalism & Confidentiality
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Stock management
- Time management
- Conflict resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Night Auditor
TownePlace Suites by Marriott
01.2025 - Current
Bank Teller/Vault Teller
Canvas Credit Union
03.2023 - 10.2024
Customer Service Representative
Dollar Rental Car
05.2022 - 08.2022
Inventory Specialist
Serta Simmons Bedding
07.2020 - 11.2021
High School Diploma -
Montbello Career And Technical Highschool
Esthetician Certificate -
Institute of Modern Beauty
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