Ion Musteata
Glenwood Springs,CO
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Catch Steak Aspen. Proven ability to enhance guest engagement and satisfaction through personalized service and effective team collaboration. Expertise in menu memorization and service prioritization, consistently delivering high-quality experiences in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server
Catch Steak Aspen
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Manager
Bear Den
02.2020 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Expeditor
Wild Fig
06.2019 - 03.2020
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
Server
Shlomo's Deli
06.2019 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Chemistry
University Polytechnic Timisoara
Romania06-2019
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Menu memorization
- Service prioritization
- Team collaboration
Accomplishments
As server in Catch Steak Aspen, I helped opening the new location in Dallas and train Server staff for 7 weeks, also helping in organization of the space and creating training programs.
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Server
Catch Steak Aspen
05.2022 - Current
Manager
Bear Den
02.2020 - 04.2022
Expeditor
Wild Fig
06.2019 - 03.2020
Server
Shlomo's Deli
06.2019 - 09.2019
Bachelor of Science - Chemistry
University Polytechnic Timisoara
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