Ingrid Ramírez Trujillo
Summary
Experienced with language translation and cultural mediation. Utilizes bilingual proficiency to ensure accurate interpretation in various contexts. Knowledge of both linguistic nuances and cultural subtleties ensures effective communication. Developed strong communication and conflict resolution skills in fast-paced customer-focused environment. Seeking to transition into new field.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Concentrix
11.2022 - 05.2023
- Assisted customers via phone in the areas of OBGYN and pediatrics, including appointment scheduling, cancellations, and emergency calls.
- Sector: Customer Service
Freelance Translator (Temporary Contract)
Skillademia
07.2022 - 08.2022
- Translated transcriptions of scripts for a series of video lessons on UI/UX for subtitling.
- Sector: Translation
Customer Service Agent
Teleperformance
03.2022 - 05.2022
- Assisted customers via phone and chat, providing solutions for account inquiries, customer complaints, and support issues.
- Sector: Customer Service
Digital Communicator
Fundación Entre Soles y Lunas
07.2021 - 01.2022
- Creation of content calendars for various social media platforms, primarily Twitter and YouTube.
- Translation of profiles, video conferences, and classes.
- Live chat moderation.
- Podcast coordination.
- Sector: Digital Communication
Education
Master’s - Editorial Translation
Universidad VIU
Online05.2025
Bachelor’s - Modern Languages
Universidad EAN
Bogotá, DC01.2022
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Empathetic and genuine
- Language translation aptitude
- Translation and interpretation services
- Audiovisual translation
Languages
Spanish: Native speaker
English: Advanced proficiency.
References
- Melissa, Díaz Molano, Translator, +57 3004371245
- Juliana, Mahecha Parra, Translator and interpreter, +57 3175760354
- Mei, Rui Feng, Translator, +57 3202792395
Timeline
Customer Service Agent
Concentrix
11.2022 - 05.2023
Freelance Translator (Temporary Contract)
Skillademia
07.2022 - 08.2022
Customer Service Agent
Teleperformance
03.2022 - 05.2022
Digital Communicator
Fundación Entre Soles y Lunas
07.2021 - 01.2022
Master’s - Editorial Translation
Universidad VIU
Bachelor’s - Modern Languages
Universidad EAN
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