Ingrid Ramírez Trujillo
Summary
Experienced with language translation and cultural mediation. Utilizes bilingual proficiency to ensure accurate interpretation in various contexts. Knowledge of both linguistic nuances and cultural subtleties ensures effective communication. Developed strong communication and conflict resolution skills in fast-paced customer-focused environment. Seeking to transition into new field.
Overview
2
2
years of professional experience
Work History
Interpreter
Interactive Contact Center
Remote
06.2025 - Current
- Maintained confidentiality while handling sensitive information during interpretation sessions.
- Adapted quickly to varying subject matters, demonstrating flexibility in language proficiency and cultural nuances.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
Customer Service Agent
Concentrix
Bogotá
11.2022 - 06.2023
- Assisted customers via phone in the areas of OBGYN and pediatrics, including appointment scheduling, cancellations, and emergency calls.
- Sector: Customer Service
- Collaborated with team members to streamline processes, improving operational efficiency and response times.
- Managed escalated issues effectively, providing resolutions that met customer needs while adhering to company policies.
Freelance Translator (Temporary Contract)
Skillademia
WFH
07.2022 - 08.2022
- Translated transcriptions of scripts for a series of video lessons on UI/UX for subtitling.
- Sector: Translation
Customer Service Agent
Teleperformance
WFH
03.2022 - 05.2022
- Assisted customers via phone and chat, providing solutions for account inquiries, customer complaints, and support issues.
- Sector: Customer Service
Digital Communicator
Fundación Entre Soles y Lunas
WFH
07.2021 - 01.2022
- Creation of content calendars for various social media platforms, primarily Twitter and YouTube.
- Live chat moderation.
- Podcast coordination.
- Collaborated with team members to streamline internal communication processes.
- Established relationships with key influencers in the industry to expand networking opportunities and bolster company reputation.
- Sector: Digital Communication
Education
Master’s - Editorial Translation
Universidad VIU
Online05.2025
Bachelor’s - Modern Languages
Universidad EAN
Bogotá, DC01.2022
Skills
- Customer service
- Problem resolution
- Empathetic and genuine
- Language translation aptitude
- Translation and interpretation services
- Audiovisual translation
- Intercultural sensitivity
- Note-taking techniques
- Emotional intelligence
- Stress management
Languages
Spanish: Native speaker
English: Advanced proficiency.
References
- Melissa, Díaz Molano, Translator, +57 3004371245
- Juliana, Mahecha Parra, Translator and interpreter, +57 3175760354
- Mei, Rui Feng, Translator, +57 3202792395
Timeline
Interpreter
Interactive Contact Center
06.2025 - Current
Customer Service Agent
Concentrix
11.2022 - 06.2023
Freelance Translator (Temporary Contract)
Skillademia
07.2022 - 08.2022
Customer Service Agent
Teleperformance
03.2022 - 05.2022
Digital Communicator
Fundación Entre Soles y Lunas
07.2021 - 01.2022
Master’s - Editorial Translation
Universidad VIU
Bachelor’s - Modern Languages
Universidad EAN