Ingrid Hernandez
Aurora,CO
Summary
Strong bilingual customer service professional who goes above and beyond in helping customers in their every need until completely satisfied. Very dependable and hardworking in everyday situations if given the opportunity. Will be a great asset to any position.
Overview
5
5
years of professional experience
Work History
National Account Representative
Performance Food Service
09.2021 - Current
- Run data reports and perform account set up on new store openings.
- Manage accounts to retain existing relationships and grow share of business..
- Set up new customer accounts by determining pricing; works with Credit Department for initial authorization; and other center personnel for scheduling of order-taking, deliveries, etc. Performs initial follow-up work with customer ensuring delivery and products are satisfactory.
- Ensure customer satisfaction by providing exemplary level of service by working closely with other center personnel to coordinate efforts to prevent and resolve customer problems.
CMS Teller - Receiving Lead
Loomis Armored US
05.2019 - 09.2021
- Receive, verify, sort, disperse and account for customers money (maintain inventory of vault cargo items)
- Performed job functions that included identifying numbers of seals on bags of deposits and/or change shipments against receipts accompanying each bag, or against listings provided for such bags.
- Utilized Microsoft Excel to analyze, store and record company financial information.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Case Manager Aide
Alamosa County Department, Human Services
08.2018 - 05.2019
- Developed plans to strengthen family units
- Documented data and completed accurate updates to case records
- Worked flexible hours; night, weekend, and holiday shifts
- Assisted caseworkers in support of any case plans and provided necessary services.
- Hands on experience in data entry.
- Provided support to social service clients in navigating available resources.
- Coordinated with local government to provide resources to clients.
Education
High School Diploma -
Center High School
Center, CO05.2015
Skills
- Precise and accurate
- Attention to detail
- Data analysis
- Data Entry and 10-key
- Microsoft office
- Multitasking and Prioritization
Timeline
National Account Representative
Performance Food Service
09.2021 - Current
CMS Teller - Receiving Lead
Loomis Armored US
05.2019 - 09.2021
Case Manager Aide
Alamosa County Department, Human Services
08.2018 - 05.2019
High School Diploma -
Center High School
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