Summary
Overview
Work History
Education
Skills
References
Timeline
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Lynne Ostwald

Pueblo,CO

Summary

To obtain a position in a company will give me the opportunity to utilize my experience and skills with the potential for career advancement. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

17
17
years of professional experience

Work History

Access Center Supervisor

Diversus Health
03.2020 - 03.2024
  • Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
  • Assisted hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
  • Implemented quality control measures to ensure the highest level of service for clients.
  • Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.

Medical Scheduling Team Lead

Diversus Health
02.2011 - 03.2020
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Patient Access Specialist

Diversus Health
01.2009 - 01.2011
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Collaborated with clinical staff to ensure seamless coordination of care for patients.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and validated patient demographics and insurance information.
  • Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.

Receptionist

Northern Arizona Healthcare/Flagstaff Medical Center
01.2007 - 01.2008
  • Performed clerical and receptionist duties as they relate to the operational department function
  • Duplicating of classroom and patient education packets
  • Monitoring of audio-visual equipment loaned by the department
  • Processing outside students doing participation hours at the hospital
  • Answered telephone calls
  • Routed calls to staff and took messages
  • Responsible for distribution of hospital brochures for classes
  • Managed student clinical paperwork for the hospital.

Education

San Diego City College

Diploma -

San Diego High School

Skills

  • BrightPattern Phone System
  • Front Desk Receptionist
  • EHR (Erhnie/ SmartCare)
  • Team Management
  • Processes and procedures
  • Complex Problem-Solving
  • Staff Development
  • Schedule development
  • Waste Reduction
  • Process Monitoring and Improvement
  • Expectation setting
  • Decision-Making
  • Customer Service Management
  • Microsoft Office
  • Relationship Building
  • Phone and Email Etiquette
  • Documentation and Recordkeeping
  • Multitasking and Organization
  • Customer Service
  • Goal-Oriented

References

Available Upon Request

Timeline

Access Center Supervisor

Diversus Health
03.2020 - 03.2024

Medical Scheduling Team Lead

Diversus Health
02.2011 - 03.2020

Patient Access Specialist

Diversus Health
01.2009 - 01.2011

Receptionist

Northern Arizona Healthcare/Flagstaff Medical Center
01.2007 - 01.2008

San Diego City College

Diploma -

San Diego High School

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Lynne Ostwald