Indira Nepal
Denver
Summary
Dedicated and customer-focused restaurant server with 6+ years of providing exceptional dining experiences. Skilled in multitasking, order accuracy, and ensuring customer satisfaction in fast-paced environments. Strong knowledge of food and beverages pairings, POS systems, and hospitality best practices. Adept at handling customer concerns with professionalism and efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant-server
Mission Yogurt
06.2019 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Cashier
Paradies Lagardere
01.2019 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Retail Sales Supervisor
Marshall Retail Group
04.2018 - 03.2019
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma -
New America School
Aurora, CO05-2020
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Cash handling
- Menu recommendations
- POS system operation
- Cleaning and sanitizing
- Allergy awareness
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Timeline
Restaurant-server
Mission Yogurt
06.2019 - Current
Cashier
Paradies Lagardere
01.2019 - 08.2021
Retail Sales Supervisor
Marshall Retail Group
04.2018 - 03.2019
High School Diploma -
New America School
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