India Edwards
Aurora
Summary
Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.
Overview
5
5
years of professional experience
Work History
Medical Office Assistant/Medical Claims
PPS
07.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Reviewed claims submissions for accuracy and completeness.
- Responded to inquiries from clients regarding claims and provided status updates.
- Communicated with clients to clarify information and resolve issues.
- Assisted in updating claims processing procedures, keeping documentation accurate.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
Primary Caregiver
IRN Home Care
06.2021 - Current
- Helped clients with bathing, dressing, and grooming to avoid skin breakdown and infections
- Maintained case notes to document resident progress and condition
- Performed household chores to promote cleanliness, safety, and livability
- Observed patient physical condition and monitored diet and exercise habits
- Assisted clients with moving in and out of beds, baths, wheelchairs and automobiles
- Reported unusual incidents to supervisors for review
- Recorded patient vital signs and reported significant changes
- Cultivated social interaction through reading, games and community activities
- Assisted patients with physical therapy and recovery exercises
- Promoted independence to help clients accomplish basic daily living skills
- Built strong rapport with patients to provide stable and supportive care system
- Prepared and picked up meals for patients to nutritional needs
- Notified close family members of patient conditions and healthcare needs
- Offered mental and emotional support to patients
- Provided mobility assistance and repositioned clients to promote maximum comfort
- Ran errands with clients and provided transportation to medical appointments
- Assisted patients with housekeeping duties and chores
- Updated patient medical records in charts and databases
- Transported and accompanied clients to appointments and on errands
- Cleaned and organized living spaces to provide patients with comfortable environments
- Observed patient vital signs and notified supervisors about changes in patient conditions
- Engaged with clients in conversation and activities to provide emotional support
Patient Care Coordinator
Denver Health
07.2020 - 01.2021
- Evaluated care outcomes with interdisciplinary teams to implement recommendations
- Initiated plans for treatments, procedures and medications to foster continuing care requirements
- Completed patient rounds and maintained case management files to monitor care delivery
- Maintained personal accountability to comply with organization guidelines and healthcare laws and regulations
- Collaborated with other departments to expedite and schedule tests, procedures and consultations
- Attended training and professional development opportunities to stay abreast of new developments in healthcare
- Identified problems, documented resolutions and communicated to applicable parties to facilitate care progression
- Interacted with patients and families to orientate and educate about treatment programs
- Liaised with other providers to participate in meetings and coordinated patient care requirements
- Secured healthcare data to respect rights of patients and maintain confidentiality
- Worked with insurance companies to obtain approvals or contest denials
- Obtained pre-authorizations to remove patient barriers to healthcare
- Interviewed patients and caregivers to identify and resolve care-related problems
- Stayed up-to-date on available community services and program resources
Education
High School Diploma - undefined
William Smith High School
Aurora, CO07.2020
Skills
- Caring
- People person
- Teaching
- Communication
- Helping
- Open-mindedness
- Leadership
- Compassion
- Problem-solving
- Computer skills
- Multitasking and organization
- Attention to detail
- Medical reception
- Medical terminology
- Data entry
- Insurance verification
- Office administration
- Managing patient records
- Appointment management
- Patient scheduling
- Phone and email etiquette
- Records management
- HIPAA compliance
- Medical procedures
- Patient registration
- Medical records maintenance
Timeline
Medical Office Assistant/Medical Claims
PPS
07.2024 - Current
Primary Caregiver
IRN Home Care
06.2021 - Current
Patient Care Coordinator
Denver Health
07.2020 - 01.2021
High School Diploma - undefined
William Smith High School
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