Imani Brewer
Centennial
Summary
Motivated Service worker with expectional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Energetic, reliable and enthusiastic worker looking for a new position with potential for professional growth. Strengths include written and oral language skills, ability to organize information, word processing and internet skills.
Overview
3
3
years of professional experience
Work History
Associate
Pandora
01.2024 - Current
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Greeted customers and offered assistance for increased customer satisfaction.
Seasonal Sales Associate
Dicks Sporing Goods
09.2023 - 01.2024
- Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market
- Guest services
- Inventory control procedures
- Merchandising expertise
- Cash register operations
- Product promotions, Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote merchandise
- Analyzed and processed returns, assisting customers with finding alternative merchandise to meet needs, Maintained organized, presentable merchandise to drive continuous sales
Barista
King Soopers - Starbucks Barista
05.2022 - 09.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- A lot of teamwork & taking intuitive to make sure the department was the best it could be
Cashier Assistant
Burlington Coat Factory Distribution Center
05.2021 - 08.2021
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs
- Trained new cashier team members in customer service and money handling processes
- Removed trash, swept, and mopped floors for professional appearance
- Addressed and resolved complaints quickly to maintain customer satisfaction.
Education
No Degree - Medical Assisting
Community College of Arapahoe
05.2028
High School Diploma -
South High School
Denver, CO05.2022
Skills
- Table Setting Knowledge
- POS System Operations
- Typing speed
- Sales Expertise
- Adaptive and Creative
- Resolving Complaints
- Marketing products
- Microsoft 365
Timeline
Associate
Pandora
01.2024 - Current
Seasonal Sales Associate
Dicks Sporing Goods
09.2023 - 01.2024
Barista
King Soopers - Starbucks Barista
05.2022 - 09.2023
Cashier Assistant
Burlington Coat Factory Distribution Center
05.2021 - 08.2021
No Degree - Medical Assisting
Community College of Arapahoe
High School Diploma -
South High School
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