Ilana Betterton
Washington,COR
Summary
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
7
7
years of professional experience
Work History
Dental Treatment Coordinator
Aesthetic & Family Dentistry
Washington
07.2023 - Current
- Answered phone calls from current and prospective clients regarding their inquiries about treatments or procedures offered by the practice.
- Assisted in the coordination of dental treatment plans for patients.
- Verified patient insurance coverage prior to treatments or procedures being performed.
- Created and maintained patient records, including insurance information, medical histories, and x-ray results.
Dental Receptionist
Davidson Dental Group
Washington
07.2020 - 06.2023
- Verified patient's eligibility for benefits under various insurance plans.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
Concierge
InterSolutions
Washington
02.2018 - 07.2020
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Responded to customer inquiries via phone, email, and in person.
Education
BBA - Business Administration
Kaplan University
Davenport, IA06.2026
Skills
- Project management
- Data analysis
- Customer relationship management
- Financial reporting
- Insurance verification
- Appointment scheduling
- Attention to detail
- Office opening and closing
- Phone etiquette
- Team collaboration
- Verbal and written communication
- Punctual and reliable
Timeline
Dental Treatment Coordinator
Aesthetic & Family Dentistry
07.2023 - Current
Dental Receptionist
Davidson Dental Group
07.2020 - 06.2023
Concierge
InterSolutions
02.2018 - 07.2020
BBA - Business Administration
Kaplan University