IHSAN JASIM
Aurora,CO
Summary
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
IT Technician II
Denver District Attorney’s Office
06.2022 - Current
- Working as IT Technician II at Denver District Attorney’s Office
- Windows 10,11, Active Directory, desktop/laptop hardware, software including Office 365, Microsoft Teams, Google Chrome, and others
- Mobile Devices, hardware/apps, Virtual Private Network (VPN), basic audio/visual equipment .
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Maintained office PCs, networks and mobile devices.
Operations IT Technician I (Tech Support)
Lumen Technologies
02.2019 - 05.2022
- Worked as Operations IT Technician I (Tech Support) at Lumen Technologies
- Working on enterprise customers trouble tickets for services such as DS1/E1 (1.5 Mbps) and DS3/E3 (45 Mbps)
- Digital Access and cross-connect systems (DACS), hardware and software troubleshooting, modems and routers installing, maintenance and monitoring
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
Missiles Technician and Data Entry Specialist
Iraqi Army Aviation
01.2012 - 01.2014
- Two years’ service in Iraqi army Aviation as (Missiles Technician) and data entry specialist
- Internet set up, servers’ exchange, manage HQ database, software, hardware set up and update
- Optimized system performance thorough testing and analysis.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Installation and Repair Technician
Zero-One Tech Company
01.2009 - 01.2014
- Worked at (Zero-One Tech Company) in Iraq as installation and repair technician
- Hardware and software troubleshooting, modems and routers installing, maintenance and monitoring
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Repaired and maintained wide range of small and large appliances successfully.
- Inspected and tested, repaired and refurbished products for proper operation.
- Utilized variety of tools and diagnostic equipment to complete repairs.
Interpreter
US Army
01.2009 - 01.2012
- Two and a half years with US Army (Interpreter) and certified trainer from 57 MP Company US Army
- Surveillance, PSD, advanced apprehension, advanced policing, raid training, SWAT, vehicle, and personnel searching, clear buildings, civil disorder
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Linguist/Translator/Interpreter
GLS (Global Linguist Solutions)
2008 - 2011
- Cultural advising, translation, and coordinator for US Army with Iraqi Police
- Special advisor to high-ranking officers
- Trainings and translate classified documents
- Promoted language fluency with immersive activities that simulated real-world situations.
- Translated complex texts for clients, ensuring accurate representation of source material in target languages.
Education
High School -
Aspen Heights High School Academy
Aspen, CO01.2014
High School -
Al-Mutanabi High School
Iraq01.2004
Skills
- Highly motivated
- Seeking knowledge
- Able to work unsupervised
- Fast-paced environment
- Software troubleshooting
- Hardware troubleshooting
- Excellent knowledge in Microsoft Office 365
- Excellent knowledge in MS Windows 10
- Excellent knowledge in MS Windows 11
Certification
- CompTIA Certification ( in Process of getting Security+ Certification )
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
IT Technician II
Denver District Attorney’s Office
06.2022 - Current
Operations IT Technician I (Tech Support)
Lumen Technologies
02.2019 - 05.2022
Missiles Technician and Data Entry Specialist
Iraqi Army Aviation
01.2012 - 01.2014
Installation and Repair Technician
Zero-One Tech Company
01.2009 - 01.2014
Interpreter
US Army
01.2009 - 01.2012
Linguist/Translator/Interpreter
GLS (Global Linguist Solutions)
2008 - 2011
High School -
Aspen Heights High School Academy
High School -
Al-Mutanabi High School
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