Ignacio Vazquez Alvarez
EXL Service Colombia - Bilingüe Costumer Service Agent
Bogotá
Summary
Dynamic Customer Service Representative with a proven track record at EXL Service Colombia, excelling in complaint resolution and active listening. Demonstrated ability to enhance customer loyalty by effectively managing high-stress situations and resolving complex issues, leveraging expertise in call management and customer relations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Costumer Service Representative
EXL Service Colombia
09.2020 - 07.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Kennedy High School
Richmond, CA 05.2001 -
Skills
Customer Service
Additional Information
Personal Reference
- Reineiro Rojas
3108808842
- Diego Ardila
3507862467
- Rene Valendia
3165139329
Timeline
Costumer Service Representative
EXL Service Colombia
09.2020 - 07.2024
High School Diploma -
Kennedy High School
05.2001 -
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