IDOWU HAMED
Aurora
Summary
Experienced IT Specialist with a strong track record in resolving computer system, mobile device, and peripheral equipment issues. Proficient in usability and security protocols, skilled at investigating and troubleshooting technical problems independently. Experienced in managing network systems, ensuring data security, and promptly resolving technical issues. Capable in hardware and software installation, with a talent for improving system efficiency, reducing downtime, and leading successful projects that increase client satisfaction and operational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Specialist
Denver Health Medical Center
07.2023 - Current
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Provides training for hospital employees to meet identified requirements.
- Traced signal flow and troubleshooting from the diagrams.
- Maintain A/V systems and sub-systems; inspect, troubleshoot, replace components.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Walked customers through how to setup webex, and ms Teams meeting.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Configured firewalls to protect against unauthorized access or malicious attacks.
- Managed virtual machines used for testing purposes or hosting services and applications.
- Demonstrated advanced product knowledge to solve customer issues.
IT Analyst
Thirdpacket Technology (CMS Contractor)
05.2022 - 04.2023
- Handled incident response situations, effectively isolating and fixing the network issues.
- Configured networks, servers, storage devices and other equipment as per client requirements.
- Implemented secondary system procedures to review incoming/outgoing traffic on the server using firewalls.
- Conducted a network penetration test, application assessment scans, and assessment review to protect users' data from hackers
- Coordinated installation of updated computer programs and systems.
- Provided security intelligence and rapid incident response, and seamless log management across 24+ application.
- Trained staff and users to work with computer systems and programs.
- Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.
- Analyzed and monitored the network traffic for suspicious activity and identified potential security risks.
IT Specialist
Cox Automotive
05.2019 - 05.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
Education
Bachelor's Degree - Information Technology
Southern New Hampshire University
Hooksett, NH12.2022
Associate of Science - Information Technology
Southern New Hampshire University
Hooksett, NH08.2021
Skills
- Technical support
- Hardware installation
- Software updates
- Network security
- System auditing
- Firewall configuration
- User account management
- Virtual machine management
- Customer service
- Problem solving
- VoIP installation
- Software patches
- IT troubleshooting
- Virtualization techniques
Certification
* AWS Certified Solutions Architect- Associate
* CPR Certified.
Timeline
IT Specialist
Denver Health Medical Center
07.2023 - Current
IT Analyst
Thirdpacket Technology (CMS Contractor)
05.2022 - 04.2023
IT Specialist
Cox Automotive
05.2019 - 05.2022
Bachelor's Degree - Information Technology
Southern New Hampshire University
Associate of Science - Information Technology
Southern New Hampshire University