Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Onaida Green

Alice

Summary

Dynamic Business Office Manager with a proven track record at Alpha One Chevrolet, excelling in account reconciliation and office management. Recognized for enhancing operational efficiency and customer satisfaction through effective staff training and streamlined processes. Adept in MS Office, I bring professionalism and a commitment to excellence in every task.

Overview

15
15
years of professional experience

Work History

Business Office Manager

Alpha One Chevrolet
04.2021 - 04.2025
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
  • Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.

Administrative Assistant

Miller Starnes Chevrolet Buick
08.2014 - 04.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Customer Relations Assistant

Little River Healthcare
10.2010 - 07.2014
  • Provided thorough follow-up support after initial interactions to ensure ongoing client satisfaction and continued business relationships.
  • Created engaging promotional materials as part of targeted marketing campaigns aimed at attracting new customers.
  • Streamlined communication processes for improved customer experience and increased loyalty.
  • Trained new employees on company policies and best practices in customer relations, ensuring a consistent level of service across the team.

Education

Certified - Medical Billing & Coding

Everest Institute
Houston, TX

Skills

  • Deadline management
  • Account reconciliation
  • Staff training and development
  • Office administration
  • Office management
  • Records management
  • Office inventory oversight
  • Computer skills
  • Professional and courteous
  • MS office

Languages

Spanish
Limited Working

Timeline

Business Office Manager

Alpha One Chevrolet
04.2021 - 04.2025

Administrative Assistant

Miller Starnes Chevrolet Buick
08.2014 - 04.2021

Customer Relations Assistant

Little River Healthcare
10.2010 - 07.2014

Certified - Medical Billing & Coding

Everest Institute

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Onaida Green