Ian Osburn
Westminster
Summary
Residential HVAC Technician with 1 year of completed trade school at Lincoln Tech (graduated Cum Laude) and 1.5 years of hands-on field experience. Recognized as a top commissioning technician who leverages Service MVP training to deliver exceptional customer service, build deep trust with homeowners, and seamlessly turn diagnostics into high-ticket system replacements. Relocating to the Neenah/Appleton area and seeking to bring a strong work ethic and technical expertise to a premier residential service team.
Overview
2
2
years of professional experience
Work History
HVAC Maintenance/Service Technician
Cooper Heating and Cooling
Broomfield, CO
11.2024 - Current
Top-Tier Performance: Recognized as one of the top commissioning technicians within the maintenance group by consistently ensuring peak system efficiency and strict adherence to industry standards.
Technical Execution: Performed comprehensive seasonal maintenance and full-system diagnostics on residential split systems, furnaces, heat pumps, and humidifiers.
Precision Repairs: Diagnosed system faults and executed advanced technical repairs, including component swap-outs, brazing, evaporator coil replacements, and assisting with compressor installations.
Value-Driven Sales: Utilized Service MVP training to effectively communicate system health to homeowners, establishing strong trust that successfully converted into high-ticket sales and system replacement leads.
Education
Diploma - HVAC
Lincoln Technical Institute
Denver, CO12-2024
Skills
Maintenance & Diagnostics: Full-system residential HVAC & humidifier tune-ups, thorough system commissioning, electrical and gas troubleshooting
Component Replacement: Capacitors, contactors, igniters, gas valves, collector boxes, hard start kits, blower wheel cleaning, condensate line rebuilds
Heavy Repair & Installation: Brazing, evaporator coil swaps, compressor replacements, and inverter board assistance
Sales & Customer Relations: Building customer trust, explaining technical issues clearly, generating system replacement leads, and high-ticket options
Timeline
HVAC Maintenance/Service Technician
Cooper Heating and Cooling
11.2024 - Current
Diploma - HVAC
Lincoln Technical Institute