Ian Norman
Fort Collins
Summary
Proven team player and efficient problem-solver, demonstrated through successful roles at Instacart and Canadian Academy. Excelled in customer service and time management, ensuring timely and accurate deliveries, and fostering positive customer relationships. Skilled in using GPS technology and maintaining inventory, achieving improved customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Instacart
12.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Crew Member
Papa Murphy's Take and Bake Pizza
01.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Delivery Driver
Postmates
01.2018 - 01.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Pizza Delivery Driver
Blackjack Pizza - Loveland
05.2017 - 10.2017
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Stocker
Foreign Buyers Club
06.2014 - 08.2014
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Summer School Teacher's Assistant
Canadian Academy
06.2013 - 08.2013
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Education
GED -
College America
Fort CollinsSkills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
- Punctual and reliable
- Loading and unloading
- Stocking and inventory
- Valid Driver's license
- Dependable and reliable
- Order picking and processing
- Problem-solving
Timeline
Delivery Driver
Instacart
12.2023 - Current
Crew Member
Papa Murphy's Take and Bake Pizza
01.2022 - 08.2023
Delivery Driver
Postmates
01.2018 - 01.2020
Pizza Delivery Driver
Blackjack Pizza - Loveland
05.2017 - 10.2017
Stocker
Foreign Buyers Club
06.2014 - 08.2014
Summer School Teacher's Assistant
Canadian Academy
06.2013 - 08.2013
GED -
College America
Similar Profiles
Sonja ShilowSonja Shilow
Driver at InstacartDriver at Instacart
Madden SamatuaMadden Samatua
Shopper/driver at InstacartShopper/driver at Instacart
Heather Johnson HogwoodHeather Johnson Hogwood
Personal Shopper at InstacartPersonal Shopper at Instacart