Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ian Bernard

Colorado Springs

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Tech 1 NOC (ESA)

Comcast
Denver
10.2022 - Current
  • Troubleshoot system issues related to network connectivity
  • Coordinated with vendors for repair services when needed.
  • Provided technical support to users via telephone or remote access.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.

Driver

Lyft
Colorado Springs
05.2017 - Current
  • Managed time efficiently when making multiple stops along designated routes.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Adhered to company policies and procedures related to safety and security standards.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Adapted to changing routes or schedules as required by the employer.
  • Transported clients to specified destinations safely and on-time.

Retail Store Associate

Xfinity Comcast
Colorado Springs
12.2019 - 10.2022
  • Conducted weekly inventory counts of all stock items in the store.
  • Greeted customers, provided customer service and answered questions.
  • Cleaned fitting rooms, counters, display tables and other areas within the store.
  • Assisted management with training new staff members on customer service techniques and operational procedures.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Set up promotional displays or arranged merchandise on counters or tables to promote sales.
  • Addressed customer questions and concerns regarding products and services.
  • Organized items on shelves in order to maintain neatness of store.

Overnight Stocker

Safeway
Monument
10.2019 - 12.2019
  • Organized shelves, racks and bins to ensure product availability.
  • Checked expiration dates on all food items to ensure quality control standards were met.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.

Education

Associate of Arts - General

Pikes Peak State College
Colorado Springs
12-2017

High School Diploma -

Air Academy Highschool
USAF Academy
05-2010

Skills

  • Technical support
  • Customer service
  • Problem solving
  • Conflict resolution
  • Training new staff
  • Adaptability and flexibility
  • Strong teamwork
  • Hospitality and accommodation
  • Microsoft Office Suite
  • High-energy attitude
  • Professional telephone demeanor

References

Elias Thomase

ESA Supervisor, Comcast Business

(720) 775-7074

Chris Wells

NED Client Services Manager, Comcast Business

(513) 978-2062

David Fischer

Friend, SRE, Digital Solutions Department, Focus on the Family

719-209-2816

Timeline

Tech 1 NOC (ESA)

Comcast
10.2022 - Current

Retail Store Associate

Xfinity Comcast
12.2019 - 10.2022

Overnight Stocker

Safeway
10.2019 - 12.2019

Driver

Lyft
05.2017 - Current

Associate of Arts - General

Pikes Peak State College

High School Diploma -

Air Academy Highschool

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Ian Bernard