Ian Beal
Basalt
Summary
Encouraging, managerial, analytical problem-solving with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Monitors and controls operational functions within a 70 million dollar business in order to maximize profits and minimize operational loss.
Overview
13
13
years of professional experience
Work History
Operations Manager
Lowes
07.2019 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Analyzed and reported on key performance metrics to senior management.
- Reduced operational risks while organizing data to forecast performance trends.
- Developed and maintained relationships with external vendors and suppliers.
Operations Manager
Home Depot
04.2012 - 06.2018
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Business Management
Metropolitan State University of Denver
Denver, COSkills
- Business Intelligence
- Analytical Thinking
- Business and Operations Management
- Cross-functional Collaboration
- Strategic Planning
- Performance Management
- Conflict Mediation
- Team Building and Leadership
- Budget Development and Management
Timeline
Operations Manager
Lowes
07.2019 - Current
Operations Manager
Home Depot
04.2012 - 06.2018
Business Management
Metropolitan State University of Denver
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