Hunter Boccaccio

Led, coached, and developed a team of personal trainers, providing ongoing mentorship, performance evaluations, training in client assessment, program design, and customer service. Oversaw daily operations of the personal training department, including scheduling, trainer client assignments, quality of service, and facility standards. Designed and implemented personalized training programs, fitness assessments, and wellness plans tailored to clients goals, abilities, and medical considerations. Drove revenue growth by developing sales strategies, managing membership consultations, and training staff on effective lead conversion and client retention techniques. Monitored department key performance indicators such as session utilization, client retention rates, and trainer productivity to ensure performance targets were consistently met. Collaborated with general management, group fitness, and front desk teams to create seamless member experiences and promote overall club engagement. Organized ongoing education workshops, certifications, and skills training to keep the team current with industry standards and emerging fitness trends. Ensured compliance with safety protocols, sanitation standards, and equipment maintenance to safeguard both clients and staff. Resolved client concerns professionally, maintaining high customer satisfaction and positive member relationships. Recruited, onboarded, and developed new trainers to build a high performing, knowledgeable team.

Delivered elevated guest experiences by providing attentive, professional, service in a fine dining environment. Expertly described menu items, chef specials, wine pairings, and tasting notes to guide guests through meals. Maintained flawless table settings, timing, and service flow according to restaurant specific standards. Performed precise table side service, including wine presentation, decanting, coursing, and specialty preparations. Anticipated guest needs and resolved issues promptly to ensure a seamless and memorable dining experience. Coordinated closely with kitchen, bar, and management teams to ensure accuracy and efficiency of orders. Handled high value transactions, processed payments, and managed point of sale operations with accuracy. Trained new servers on service protocol, menu knowledge, steps of service, and customer engagement techniques. Consistently achieved high guest satisfaction scores and contributed to repeat clientele through personalized service.

Operated and monitored high-pressure gas cylinder filling equipment, ensuring accurate and safe filling of cylinders with industrial gases including oxygen, nitrogen, carbon dioxide, argon, helium, propane, and specialty gas blends. Maintained constant oversight of gauges, flow controls, and automated filling systems to achieve exact pressure and weight specifications. Performed comprehensive pre-fill and post-fill inspections to verify cylinder condition and regulatory compliance. Inspected valves, threads, O-rings, caps, and connection points. Conducted leak detection using approved testing methods. Confirmed correct labeling and recorded pressure and weight measurements. Ensured all cylinders met company quality standards and safety requirements before release.