Hunter Sampson
Dillon
Summary
Dynamic leader with proven expertise in team building, retail and leadership, honed at Vail Resorts Inc. Excelling in enhancing store performance through strategic planning and exceptional customer service. Skilled in POS systems operations and adept at fostering professional relationships, Determined to be a positive and organized team player with a strong ability to motivate those around to be the best they can be.
Overview
4
4
years of professional experience
Work History
Oakley Assistant Store Manager
Vail Resorts Inc
05.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Created and maintained safe and secure work environments for employees.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Oakley Store Supervisor
Vail Resorts Inc
10.2023 - 05.2024
- Supervised daily operations by directing customer service, inventory and sales operations.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Recreation and Pool Assistant Manager
Wild Dunes
07.2021 - 09.2023
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Hired and scheduled a staff of over 100 employees for summer seasons.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Developed strong relationships with community partners, fostering collaboration for future events.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Rental Shop Supervisor
Snowshoe Mountain Resort
11.2020 - 07.2021
- Assisted in budget development for the rental shop operations, effectively managing expenses within designated limits.
- Addressed customer complaints promptly, providing satisfactory solutions that fostered loyalty and repeat business.
- Set clear expectations regarding work ethic standards and customer service, fostering a culture of professionalism and excellence.
- Ensured all safety protocols were followed by staff members when dealing with equipment maintenance or hazardous situations.
- Developed efficient scheduling system for staff shifts, maximizing productivity while minimizing labor costs.
Education
Bachelor of Science - Parks, Recreation And Leisure Studies
East Tennessee State University
Johnson City, TN12-2019
Skills
- Problem-solving
- Time management
- Team building and leadership
- POS systems operations
- Hiring and training
- Customer experience
- Customer service and engagement
- Strategic planning
- Relationship building and management
Timeline
Oakley Assistant Store Manager
Vail Resorts Inc
05.2024 - Current
Oakley Store Supervisor
Vail Resorts Inc
10.2023 - 05.2024
Recreation and Pool Assistant Manager
Wild Dunes
07.2021 - 09.2023
Rental Shop Supervisor
Snowshoe Mountain Resort
11.2020 - 07.2021
Bachelor of Science - Parks, Recreation And Leisure Studies
East Tennessee State University
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