Hung Cao
Highlands Ranch
Summary
Accomplished Web Content Manager with a proven track record at EchoStar, adept in AEM and Adobe creative suite, enhancing site performance and user engagement through strategic content planning and SEO optimization. Skilled in collaborative project management and content marketing, significantly improved operational efficiency and customer satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Web Content Manager
EchoStar
01.2001 - 01.2025
- Worked with AEM (Adobe Experience Manager) to edit/launch/publish contents for three different sites of Echostar; www.dish.com, www.mydish.com, and www.sling.com.
- Used Adobe Target Experience to run A/B and XT Tests on various sites to gather consumers' data for business analysis.
- Approved, reviewed and edited content flowing to website.
- Collaborated with marketing and design teams to develop and plan site content, layout, and style.
- Managed content distribution to online channels and social media platforms.
- Conducted regular content audits to identify gaps and redundancies of content.
- Conducted regular site audits to identify areas for improvement and implement necessary changes for optimal performance.
- Troubleshot issues with websites and fixed scripting and use issues.
- Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
IT Network Engineer 1
Dish Network Corp
01.2001 - 01.2025
- Developed scalable network solutions in alignment with evolving business requirements.
- Maintained detailed documentation of network configurations and updates for easy reference during troubleshooting efforts.
- Streamlined troubleshooting processes, effectively resolving complex networking problems.
- Delivered exceptional customer service when addressing technical concerns from internal stakeholders or clients.
- Troubleshot complex multi-vendor network service provider issues.
Operation Analyst III
EchoStar
01.2001 - 01.2025
- Managed multiple projects simultaneously while maintaining strict deadlines, ensuring successful completion within budget constraints.
- Maintained a strong focus on customer satisfaction, ensuring timely resolution of issues and implementing proactive measures to prevent future occurrences.
- Improved operational efficiency by identifying and implementing process improvements and streamlining workflows.
- Partnered with quality assurance teams in evaluating internal controls and compliance measures aligned with regulatory standards.
Education
Bachelor of Science - Computer Information Systems
University of Colorado Denver (CU-Denver)
Denver CO05-2004
Bachelor of Science - Biology
University of Colorado Denver
Denver, CO05-2004
Skills
- Adobe creative suite
- Content editing
- Keyword research
- Content sourcing
- Strategic content planning
- Video editing
Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
- Cisco Certified Network Professional (CCNP) - Cisco Systems.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
French
Limited Working
Timeline
Web Content Manager
EchoStar
01.2001 - 01.2025
IT Network Engineer 1
Dish Network Corp
01.2001 - 01.2025
Operation Analyst III
EchoStar
01.2001 - 01.2025
Bachelor of Science - Computer Information Systems
University of Colorado Denver (CU-Denver)
Bachelor of Science - Biology
University of Colorado Denver
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