HUGO ALEXANDER GONZALEZ DUQUE
SABANETA ANTIOQUIA
Summary
Possess strong communication and interpersonal skills, with knack for building rapport with clients. Skilled in problem-solving and adapting to various situations, ensuring customer satisfaction. Eager to apply persuasive techniques and enthusiasm to drive sales and achieve targets.
Experienced with building client relationships and driving revenue. Utilizes strong negotiation skills to close deals effectively. Track record of contributing to team success and adapting to dynamic environments.
Overview
25
25
years of professional experience
Work History
Sales Agent
MIRACLE FURNITURE TAMPA
TAMPA FLORIDA
02.2025 - 12.2025
- Built exceptional customer satisfaction by delivering friendly service.
- Achieved company targets by implementing successful sales strategies.
- Experienced in conducting warm and cold calls
- Assisted call-in customers with questions and orders.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Owner
EMPORIUM STORE
Medellin, Colombia
01.2022 - 02.2025
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
DISPATCHER - SALES
AMERICAN AUTO TRANSPORT
06.2020 - 11.2021
- Assigned drivers to vehicles, matching to appropriate routes.
- Monitored schedules to confirm drivers performed stops correctly and on time.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Sales Agent
BUWELO (AMERICAN HOME SHIELD)
03.2019 - 05.2020
- Strong ability to perform warm and cold calling.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Negotiated contracts with clients to establish best coverage with lowest cost.
Dental Technician
ARCARY DENTAL LABORATORY
WAKEFILED MA
03.2001 - 10.2018
- Collaborated with dentistry teams to identify customer requirements and meet quality and timeframe targets.
- Fabricated various dental appliances, including crowns, bridges, and dentures, adhering to dentist prescriptions.
Education
Certificate of Higher Education - ENGLISH
CARLOS URIBE RENDON
2000
ENGLISH
EAST BOSTON HIGH SCHOOL
1998
Skills
- Sales strategies
- Insurance sales
- Cold calling
- CRM tracking
- Customer service
- Closing deals
- Customer relationship building
Education
other,other
Languages
Spanish
Bilingual or Proficient (C2)
English
Full Professional
Timeline
Sales Agent
MIRACLE FURNITURE TAMPA
02.2025 - 12.2025
Owner
EMPORIUM STORE
01.2022 - 02.2025
DISPATCHER - SALES
AMERICAN AUTO TRANSPORT
06.2020 - 11.2021
Sales Agent
BUWELO (AMERICAN HOME SHIELD)
03.2019 - 05.2020
Dental Technician
ARCARY DENTAL LABORATORY
03.2001 - 10.2018
ENGLISH
EAST BOSTON HIGH SCHOOL
Certificate of Higher Education - ENGLISH
CARLOS URIBE RENDON