Dedicated and experienced customer service professional with 11 years of expertise in the food and beverage industry. Dedicated to delivering exceptional service in fast-paced environments while handling delicate tasks with precision and safety.
Overview
4
4
years of professional experience
Work History
Dasher
DoorDash
Colorado Springs
04.2024 - Current
Utilized problem-solving skills to handle difficult customer inquiries or complaints regarding food orders or services.
Responded promptly to messages sent through the Dasher app regarding scheduling changes or updates.
Managed time efficiently by balancing multiple deliveries simultaneously while meeting deadlines.
Shopper
Instacart
Colorado Springs
04.2024 - Current
Operated point-of-sale systems efficiently, including cash registers, scanners.
Ensured compliance with safety protocols while handling large volumes of merchandise.
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
Satisfied customers with quick, accurate service under tight deadlines.
Barbie Reseller
Myself
Colorado Springs
10.2023 - Current
Conducted market research on Barbie collectibles, applied dynamic pricing models, and achieved a 50 percent profit margin by sourcing from Facebook Marketplace and reselling on eBay and Mercari
Solely managed all sales aspects, from listing optimization and customer interactions to ensure timely shipping, resulting in 100 percent positive feedback on both platforms
Server
Zafferano
Singapore
10.2021 - 12.2021
Delivered food orders promptly and courteously.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Education
Bachelor of Arts - German Studies & Computer Science
Colorado College
Colorado Springs, CO
05-2024
Skills
Customer service
Time management
Order processing
Point-of-sale operation
Inventory management
Route optimization
Market research
Problem solving
Effective communication
Team collaboration
Reliability and punctuality
Efficient multitasking
Excellent time management
Affiliations
Stand up comedy, chess
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Professional
German
Professional
Burmese
Native/ Bilingual
Timeline
Dasher
DoorDash
04.2024 - Current
Shopper
Instacart
04.2024 - Current
Barbie Reseller
Myself
10.2023 - Current
Server
Zafferano
10.2021 - 12.2021
Bachelor of Arts - German Studies & Computer Science