Hset Naing
Colorado Springs
Summary
Dedicated and experienced customer service professional with 11 years of expertise in the food and beverage industry. Dedicated to delivering exceptional service in fast-paced environments while handling delicate tasks with precision and safety.
Overview
4
4
years of professional experience
Work History
Dasher
DoorDash
Colorado Springs
2024.04 - Current
- Utilized problem-solving skills to handle difficult customer inquiries or complaints regarding food orders or services.
- Responded promptly to messages sent through the Dasher app regarding scheduling changes or updates.
- Managed time efficiently by balancing multiple deliveries simultaneously while meeting deadlines.
Shopper
Instacart
Colorado Springs
2024.04 - Current
- Operated point-of-sale systems efficiently, including cash registers, scanners.
- Ensured compliance with safety protocols while handling large volumes of merchandise.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Satisfied customers with quick, accurate service under tight deadlines.
Barbie Reseller
Myself
Colorado Springs
2023.10 - Current
- Conducted market research on Barbie collectibles, applied dynamic pricing models, and achieved a 50 percent profit margin by sourcing from Facebook Marketplace and reselling on eBay and Mercari
- Solely managed all sales aspects, from listing optimization and customer interactions to ensure timely shipping, resulting in 100 percent positive feedback on both platforms
Server
Zafferano
Singapore
2021.10 - 2021.12
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Education
Bachelor of Arts - German Studies & Computer Science
Colorado College
Colorado Springs, CO2024-05
Skills
- Customer service
- Time management
- Order processing
- Point-of-sale operation
- Inventory management
- Route optimization
- Market research
- Problem solving
- Effective communication
- Team collaboration
- Reliability and punctuality
- Efficient multitasking
- Excellent time management
Affiliations
- Stand up comedy, chess
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Professional
German
Professional
Burmese
Native/ Bilingual
Timeline
Dasher
DoorDash
2024.04 - Current
Shopper
Instacart
2024.04 - Current
Barbie Reseller
Myself
2023.10 - Current
Server
Zafferano
2021.10 - 2021.12
Bachelor of Arts - German Studies & Computer Science
Colorado College