Summary
Overview
Work History
Education
Skills
Certification
Interests
Love reading about different things
Timeline
Generic

Horacio Lopez Puerta

IT Support Technician
Bogotá,DC

Summary

Excellent troubleshooter with good diagnostics and repair abilities, strong attention to detail. Increase system performance by evaluating and correcting different hardware and software issues.

A reliable IT Technician performing comprehensive diagnostics and follow-ups. Communicates very well with both technical and non-technical personnel and customers.

Skilled at helping even novice users quickly and rapidly recover from faults, intrusions and losses.

Bilingual with the ability to configure computers quickly and effectively. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technology issues.

Overview

3
3
Languages
1
1
Certification
2
2
years of post-secondary education
11
11
years of professional experience

Work History

IT Technician

Sanchez Prada y Representaciones SAS
Bogotá, Cundinamarca
02.2021 - Current
  • Configured systems according to prescribed software and hardware frameworks.
  • Performed maintenance tasks on 10 PCs plus network configuration and network printing on more than 5 printers.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.

IT Technician

Gimnasio San Angelo School
Bogotá, Cundinamarca
02.2011 - Current
  • Responded to support requests (more than 10 daily) from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Performed maintenance tasks on more than 200 PCs, networks and 7 printers.
  • Served at internal helpdesk, accepting and resolving calls
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Linked computers to network and peripheral equipment, including printers and scanners.
  • Managed data transfers between systems and storage mediums.

IT Technician

Saeta International Sports Wear SAS
Bogotá, Cundinamarca
02.2021 - Current
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Performed maintenance tasks on more than 30 PCs, networks and mobile devices.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Linked computers to network and peripheral equipment, including printers and scanners.
  • Backed up more than 4 GB of company data on regular basis, successfully recovering critical information after malware attacks.
  • Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.

Education

Google IT Support Professional Certificate - IT

Google-Coursera
On Line
03.2020 - Current

High School Diploma -

Instituto Jorge Robledo School
Medellin
01.1991 - 11.1991

Skills

Interpersonal Skills

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Certification

Google IT Support

Interests

Reading, Biking, Listen to music, Study languages

Love reading about different things

I love to read the bible besides a lot of reading about self improvement, Computers, linux, new technologies, Software and hardware magazines.

Timeline

IT Technician

Sanchez Prada y Representaciones SAS
02.2021 - Current

IT Technician

Saeta International Sports Wear SAS
02.2021 - Current

Google IT Support Professional Certificate - IT

Google-Coursera
03.2020 - Current

IT Technician

Gimnasio San Angelo School
02.2011 - Current

High School Diploma -

Instituto Jorge Robledo School
01.1991 - 11.1991

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Horacio Lopez PuertaIT Support Technician