Hope Martin
Frederick
Summary
Reliable Dental EDDA known for high productivity and efficient task completion both chairside & with front desk management . Possess specialized skills in dental radiography, chairside assisting, and impression taking. Excel in communication, teamwork, and time management, ensuring smooth operation of dental procedures and positive patient experiences.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
Dental EDDA
David A. Wertz, D.D.S., P.C.
Louisville
01.2003 - 04.2026
- Assisted dentists in patient procedures and treatments.
- Prepared treatment rooms with necessary tools and materials.
- Educated patients on oral health and hygiene practices.
- Managed patient records and maintained confidentiality standards.
- Collaborated with dental team to ensure smooth workflow.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Maintained sterilization protocols for dental instruments and equipment.
- Provided compassionate support to patients during procedures and visits.
- Sterilized instruments and equipment following OSHA regulations.
- Prepared operatory rooms for each patient visit according to established protocols.
- Conducted preliminary examinations of patients before they saw the dentist.
- Answered phones professionally and directed calls appropriately.
- Ordered supplies when necessary to maintain adequate inventory levels.
- Processed payments from patients utilizing computer software programs.
- Assisted dentist with completing procedures.
- Established clean, sterile and welcoming environment for patients.
- Documented patient records during procedures and added notes taken to treatment chart.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Exposed dental diagnostic x-rays.
Dental Office Manager
Dr. David Wertz, D.D.S., P.C.
Louisville
01.2013 - 03.2026
- Managed daily operations of dental practice and staff scheduling.
- Oversaw patient records management and billing processes.
- Implemented efficient appointment scheduling to enhance patient flow.
- Maintained inventory of dental supplies and equipment procurement.
- Handled patient inquiries and resolved concerns in a timely manner.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Ensured accurate data entry of patient information into the office management system.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Assisted in training new employees on office policies and procedures related to dental services.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Certificate - Dental Assisting
Pima Medical Institute
Denver, CO 01.2002 - 01.2003
Skills
- Patient focused; compassionate customer service both at the front desk & chair side
- Positive team builder & member
- Calm under pressure
- Openness to learn new things; a diverse mindset
Timeline
Dental Office Manager
Dr. David Wertz, D.D.S., P.C.
01.2013 - 03.2026
Dental EDDA
David A. Wertz, D.D.S., P.C.
01.2003 - 04.2026
Certificate - Dental Assisting
Pima Medical Institute
01.2002 - 01.2003