Hope Kinanee
Lakewood
Overview
10
10
years of professional experience
Work History
Receptionist
H&R Block
Denver
01.2025 - Current
- Greeted and directed visitors to appropriate personnel while managing high call and email volume daily.
- Answered, screened, and forwarded incoming calls using multi-line telephone systems.
- Scheduled appointments for clients and customers to enhance service efficiency.
- Maintained an organized reception area by tidying materials and furniture regularly.
- Reviewed electronically scanned documents to ensure accuracy and compliance.
- Performed accurate scanning of documents into computer systems for recordkeeping.
- Processed payments from clients efficiently to facilitate transactions.
Docket Clerk
Colorado Department of Personnel & Administration
Denver
09.2023 - 06.2024
- Summarized documents and proceedings to enhance clarity and accessibility.
- Managed appeal notices and related documents to ensure compliance with legal standards.
- Maintained high-quality standards for chamber and attorney-delivered entries.
- Prepared and distributed clerks' notices and deficiency notices efficiently.
- Scheduled hearing dates and times for appellants to facilitate timely proceedings.
- Provided administrative support to judges during courtroom sessions.
- Facilitated communication between court and involved parties for case updates.
- Updated databases regularly to maintain accurate and current information.
Legal Receptionist
KO Law Firm
Boulder
02.2021 - 11.2022
- Coordinated catering and restaurant deliveries for meetings and conferences efficiently.
- Scheduled appointments using online calendaring system to enhance workflow.
- Welcomed visitors while managing front reception desk and answering phone calls.
- Maintained organized case files, records, and notebooks to ensure accessibility.
- Processed client payments accurately through credit card machine and cash register.
- Scanned documents into filing system to improve document management.
- Ordered office supplies as needed to maintain operational efficiency.
- Prepared outgoing mail, including packages, certified letters, and courier services.
Legal Assistant Intern
Colorado Legal Services
Denver
05.2019 - 06.2019
- Gathered applicant's information through intake interview to determine whether potential clients are qualified based age or income
- Determined the potential client's eligibility for assistance through meetings with attorneys and paralegals.
- Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information.
- Edited and drafted legal documents, utilizing Microsoft Word.
Hostess
BD’s Mongolian Grill
Denver
06.2015 - 09.2018
- Coordinated seating arrangements and managed reservations in high-volume restaurant environment.
- Scheduled large parties, ensuring optimal seating during peak hours.
- Assisted customers with inquiries to maintain positive dining experiences.
- Communicated changes in food availability and customer feedback to servers.
- Supported servers in bussing tables during busy periods to enhance service efficiency.
Education
Bachelor of Arts - Political Science
Metropolitan State University of Denver
Denver, CO12-2020
Skills
- Organizational skills
- Effective communication
- Client development
- Microsoft Excel proficiency
- Fast-paced environment adaptability
- Appointment scheduling
- Customer service excellence
- Document management
- Payment processing expertise
- Calendar management
- Microsoft Office proficiency
Timeline
Receptionist
H&R Block
01.2025 - Current
Docket Clerk
Colorado Department of Personnel & Administration
09.2023 - 06.2024
Legal Receptionist
KO Law Firm
02.2021 - 11.2022
Legal Assistant Intern
Colorado Legal Services
05.2019 - 06.2019
Hostess
BD’s Mongolian Grill
06.2015 - 09.2018
Bachelor of Arts - Political Science
Metropolitan State University of Denver
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