Holman Gonzalez Pelaez
Trainer
Medellin
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
Trainer
Concentrix
04.2023 - Current
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Customer Service Representative
Concentrix
06.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate troubleshooting steps.
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Almacontact: Program LATAM Airlines
01.2022 - 02.2022
- Provided exceptional customer service to VIP clients by arranging tailored flight experiences according to their preferences.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Improved resolution time with effective problem-solving for customer complaints.
Creative Director/Youth Programs Coordinator
Centro de Transformación Integral
01.2014 - 12.2016
- Collaborated with stakeholders to define project vision and ensure alignment with business goals.
- Mentored and trained junior designers to help enhance skills and capabilities.
Education
Bachiller técnico - modalidad informática: Diseño gráfico
I.E. Lola Gonzalez
Tecnología - Diseño gráfico y gestión de la imagen
Ins. Univ. Pascual Bravo
01.2013 - 01.2017
Skills
- Quick learner
- Public speaking
- Verbal and written communication
- Strategic lesson planning and analysis
- Multitasking and organization
- Teamwork and collaboration
English Level
- B2 certified
Timeline
Trainer
Concentrix
04.2023 - Current
Customer Service Representative
Concentrix
06.2022 - 04.2023
Customer Service Representative
Almacontact: Program LATAM Airlines
01.2022 - 02.2022
Creative Director/Youth Programs Coordinator
Centro de Transformación Integral
01.2014 - 12.2016
Tecnología - Diseño gráfico y gestión de la imagen
Ins. Univ. Pascual Bravo
01.2013 - 01.2017
Bachiller técnico - modalidad informática: Diseño gráfico
I.E. Lola Gonzalez
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