Holly Rains
Colorado Springs
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Admissions Representative
South University
10.2023 - Current
- Informed prospective students of financial aid options available at our institution and provided guidance on the application process.
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Supported diversity initiatives within the institution by implementing inclusive recruitment practices aimed at underrepresented populations.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Collaborated with other departments to ensure a seamless transition for incoming students, addressing any concerns or issues promptly.
- Continuously improved personal knowledge of academic programs offered at our institution, ensuring accurate representation of program details during interactions with prospective students.
Onboarding Lead Admissions
Flatiron School
04.2023 - 10.2023
- Manages a roster of incoming students in the final stages of the Admissions funnel from commit to day one of class, including assisting with financing, answering questions, encouraging students through pre-work, and optimizing conversion to day one start.
- Maintains detailed and accurate notes regarding roster movement, making appropriate decisions to escalate concerns or challenges to a manager as necessary.
- Handles the deferrals and cancellations post sale and discuss other options available to attempt to save the sale.
- Takes an action-oriented approach to keep your students engaged and motivated to complete all their tasks before class starts and make decisions on who needs more time.
- Troubleshoots and removes blockers efficiently and effectively when students hits snags in payments, loans, logging into pre-work, etc and connect with respective teams or create tickets for support.
- Communicates energetically and clearly with a high volume of incoming students over the phone, Zoom, email, and text.
- Participates in building and provide feedback on new processes and systems changes.
Admissions Operations Coordinator/Analyst • ThriveDX
ThriveDX
02.2021 - 01.2023
- Data Management
- Internal Audits
- Analyzed department metrics and performance and reported findings to management.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- SOP Development
- Quality Assurance
- Learning Management Systems
- Performed statistical analyses to gather data for operational and forecast team needs.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Reviewed operations reports to understand numbers and trends.
- Reconciled monthly operating budgets and shared information with senior management team.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Oversaw day-to-day operations of large teams across several sites.
- Evaluated upcoming program plans to forecast expected resource needs.
- Scheduled meetings for senior management team and booked conference rooms.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Compiled training materials for new employees and tracked skill development.
- Managed internal operational standards and productivity targets.
Program Manager
Zschool
05.2020 - 02.2021
- Facilitated overall direction and implementation of program
- Day-to-day responsibilities include sales and marketing to prospective companies and executives, building relationships with top industry leaders.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Participated in vendor selection and management process for program initiatives.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Researched industry best practices in support of training development and program content.
- Built teams to address project goals and objectives for multiple projects.
Admissions Counselor/Career Services
Independence University
02.2015 - 05.2020
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
- Reviewed admissions applications and evaluated student credentials.
- Increased interdepartmental relationships within university to improve student success.
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Used data to monitor students' progress and recommend solutions for improvement.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Identified and addressed concerns of incoming students and parents.
- Assisted high school seniors complete college applications and meet requirements necessary for graduation.
- Created and designed marketing materials for student recruitment and retention.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Developed new student orientation programs to build excitement around transfer and enrollment.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Developed and implemented student guidance plans to foster academic success.
- Educated students on college admissions process and scholarship requirements.
- Helped students develop organizational, time management and study skills.
- Advised students on educational, career and social opportunities.
- Assisted students in exploring and selecting career paths.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Monitored student progress to drive successful academic outcomes.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Empowered students through counseling and skill-building exercises.
Employer Developer/ Career Services Counselor
Everest University Online
05.2011 - 05.2015
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
- Increased interdepartmental relationships within university to improve student success.
- Achieved department metrics and quotas for interviews, hires and job placement goals.
- Matched job seekers to employer positions and maintained ongoing relationships with companies to drive successful outcomes.
- Assisted with verification, data collection and data entry for placement reporting and maintained placement records and reports to comply with Standards of Accreditation.
- Assisted students and graduates with securing employment by building relationships with employers on regional and national levels.
- Conducted scheduled resume and interview workshops and job search training to promote gainful employment.
- Advised individuals on job search strategies, resume development and interviewing.
- Worked with students and graduates to offer guidance on interview techniques, workplace expectations and resume best practices.
- Assisted clients in building successful job search strategies.
- Developed career and education plans based on individual needs.
- Helped determine possible vocations and build application documents.
- Led workshops for job seekers to provide information on job searching, application completion, and resume building.
- Connected with business and recruiters to build relationships and increase opportunities for students.
- Equipped students with job search skills to increase success chances.
- Worked with team to continuously improve career and placement opportunities for students.
Partner Manager Channel Sales
Vosky
05.2009 - 09.2011
- Forecasted growth and presented trends based on previous buying behavior.
- Evangelized benefits of global platform to add value to unified product offering.
- Improved business processes to increase productivity and align channel sales department with organization.
- Led solution development efforts to address end-user needs while coordinating involvement of company and partner personnel.
- Developed solutions with partners to aid in winning new business.
- Met and exceeded targets and growth metrics within assigned partner accounts.
- Assessed, clarified and validated partner needs to nurture relationships and achieve success.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Communicated product quality and market comparisons by creating sales presentations.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Facilitated business by implementing practical networking techniques.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Drove sales by developing multi-million dollar contract sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
Business
Emporia State University
Emporia KansasBachelor of Arts -
Independence University
Salt Lake City, UTAssociate of Arts - Graphic Design
Independence University
Skills
- Excellent written and verbal communication skills
- Confident, articulate, and professional speaking abilities (and experience)
- Empathic listener and persuasive speaker
- Speaking in public, to groups, or via electronic media
- Excellent presentation and negotiation skills
- Data Quality Assurance Processes
- Microsoft Visio
- Documentation Creation
- Data Mining
- Data Trending
- Records Management
- Training Plans
- Reporting Tools
- Microsoft Access
- Database Management
- Data Quality
- Policy Improvements
- Data Collection Management
- Query Tools
- Attention to Detail
- Workflow Processes
- Statistical Analysis
- Report Preparation
- Operational Efficiency
- Analyzing Trends
- Data Integrity Validation
- Customer Satisfaction
- Professional Relationships
- Motivational Leadership
- Proposal Development
- Recommending Resources
- Client Needs Assessment
- Client Retention
- Operational Processes
- Customer Order Management
- Sales Territory
- Negotiate Contracts
- Telecommunications Systems
Timeline
Admissions Representative
South University
10.2023 - Current
Onboarding Lead Admissions
Flatiron School
04.2023 - 10.2023
Admissions Operations Coordinator/Analyst • ThriveDX
ThriveDX
02.2021 - 01.2023
Program Manager
Zschool
05.2020 - 02.2021
Admissions Counselor/Career Services
Independence University
02.2015 - 05.2020
Employer Developer/ Career Services Counselor
Everest University Online
05.2011 - 05.2015
Partner Manager Channel Sales
Vosky
05.2009 - 09.2011
Business
Emporia State University
Bachelor of Arts -
Independence University
Associate of Arts - Graphic Design
Independence University